Banfield Pet Hospital

WORST CUSTOMER SERVICE EVER!!!! The people who work at the front desk are very unhelpful. I thought if my pet was seen at Banfield, that any location could assist me with things like refills. I was right when I confirmed with another location. Anyway, these folks made me call the original location I took my dog to be seen last just so they can renew a prescription food card. They said I would have to call and didn’t want to help me at all. I sat there and made my phone call which took 2 minutes (wasn’t a big deal) and the other location was questioning why I was doing so. Also, when they transferred the record and printed the card out for me the ‘use by’ date was cut off and they wouldn’t reprint it. Anyhow, probably won’t ever come back to this location.

it was easy to make an appointment on the banfield website and to see locations near me with open availability! this location provided helpful phone calls before and throughout my dog's drop-off visit. I had a great first experience with Banfield

If I could leave 0 stars, I would. I am writing this with heartfelt sadness and utter disappointment. We’ve been on the Banfield/PetSmart Wellness Plan, trusting that it would provide the care and support our dog, Jojo, needs. Every visit, we’ve been assured that they are there to help in emergencies. This is the biggest lie. After Jojo’s recent comprehensive exam at the Highland Commons location, something felt off. For the first time ever, they actually called us to check on Jojo after the visit—which we found very strange. Then, we noticed Jojo had sustained an injury after that exam. Alarmed, we rushed him to the nearest Banfield location, which was this one, expecting immediate care and concern. Instead, we were met with carelessness. The staff told us they couldn’t take Jojo in because they were “almost closing” and had “no appointments available.” This is an emergency, and yet they turned us away as if Jojo’s health and well-being didn’t matter. Their dismissive attitude and lack of empathy were absolutely appalling. For a service that constantly claims to prioritize pet health and well-being, this experience showed us how hollow those promises truly are. We trusted Banfield to take care of Jojo, and instead, we were met with negligence and disappointment. It breaks my heart to know that Jojo didn’t receive the care he deserved when he needed it the most. I cannot recommend this location—or Banfield in general—to anyone who truly cares about their pets.

I have been bringing my pet to the university location for years even when it was located in petsmart on ikea blvd. This location has become not organize and the website site takes they open at 7am but the girl just told me they cannot open the doors until 7 15am. I tried calling them at 7am on Monday March 17 2025 and the phones were not cut on until 9am. VERY VERY POOR SERVICE. This will be my pet last visit to this location.

I’ve been going to Banfield for general veterinary care for a long time, and they’ve always been good enough for that. However, my recent experience was incredibly frustrating. I needed a prescription of Gabapentin for my cat for a road trip—this was a medication that a Banfield vet had prescribed before, and it worked great. I brought her in for an appointment last week, clearly stating that I needed this prescription, but the vet was extremely dismissive. I called three different days this week. On Monday, I was told they left a note for the vet and that the medication would be ready by Wednesday. When Wednesday came, the vet was too busy to sign off on it, even though I had called twice and was promised a callback with an update, which never happened. I called again this morning, and the prescription still hadn’t been signed off, despite me explaining that I needed it by Thursday. The person I spoke to was unhelpful and said all he could do was leave another note. After calling back within 20 minutes of the last phone call, I finally got to speak with someone helpful. She listened to what had happened, put me on hold for less than five minutes, and when she came back, the prescription was miraculously ready for pickup. While I’m thankful I got the medication in the end, the amount of effort and time it took was completely unnecessary. I understand that veterinary care is busy and unpredictable, but this could have been resolved so much faster with better communication between the staff and with clients. It’s really disappointing that it had to go this way.