Banfield Pet Hospital

This is the first Banfield location where I’ve had an issue. I’ve visited multiple Banfield locations across Florida and Georgia and have never been told my dog had a problem with leaving the kennel. At this particular Banfield, I was informed that my dog refused to leave the kennel, and the vets “didn’t feel comfortable” handling him. They prescribed medication, which was supposed to help him (it worked the first two times). However, the third time—despite my dog being calm when dropped off after taking the medicine—they called and said they couldn’t see him and that I needed to pick him up. They then told me that moving forward, he would need to be sedated to be seen, at a cost of $150. Later, when I called to schedule his rabies and distemper vaccinations, I asked if I could be in the room with him to see if he would act differently. They refused again, saying the “team was uncomfortable” and that for their safety, sedation would be necessary. I called another Banfield location, and my dog got his shots without issue. It really felt like they were more interested in taking my money than providing proper care. I do not recommend this Banfield.

On yesterday I dropped my 4 month old cavapoo off at 8:45 for her vaccinations. Typically she is done by 11:15-12:00. When I hadn’t received a call I called around 1:30 to see if she was ready. I was told it would just be a little longer. By 3:45 I went to the location to see what was going on. I was told by the receptionist Jacob that they were busy with sick appointments and were running behind on scheduled appointments but she would only be a few more minutes. After about 10 minutes of waiting the vet Dr. Gibbs comes out to tell me that Nola threw up so she wasn’t going to vaccinate her because her immune system was already stressed.I would have to reschedule. When I asked questions about her being there all day and no one informed me that she was sick, when she became sick because she was perfectly fine when I dropped her off. The doctor responded maybe it was stress because of the visit. I said well Nola was excited and jumping up for the vet tech to pick her up as she always does. I said I don’t understand how she is all of a sudden sick and hasn’t been vaccinated after all day of being here. Dr. Gibbs shrugged her shoulders and walked away to the back. The vet tech then brings out Nola and informs me that she was given the Benadryl injection even though she wasn’t vaccinated. After I asked why would she be given Benadryl if you claimed she was sick and could not be vaccinated Dr. Gibbs came back out only to say that it happens sometimes but watch her in case she seems lethargic or throws up again. Well you gave her Benadryl for no reason so how will I know if she is sleeping all day because of that or for some other reason. Dr. Gibbs was very unapologetic and just walked off again. Nola will not be going back to this location. I only gave 2 stars because the receptionist Jacob is a real sweetheart. He is always nice and loves to hold and cuddle Nola.

I love the front office receptionist. She is always just so sweet. Can’t remember her name.. here is my sweet little muffin, Hope

I’ve been trying to get a prescription refilled through 1800petmeds for weeks. 1800petmeds has sent multiple fax’s with no response. I called last week and was told it would be taken care of, but a week later and nothing. Never had a problem with this location in the past.

VET STAFF LET MY DOG GET HIT BY A CAR! The Banfield Hospital Staff PROPPED the EMERGENCY DOOR OPEN where ALL the kennels are stored, just off of VB Blvd. They wanted to easily walk dogs. They didn’t lock Boone’s kennel that day. My dog was there for a checkup and NOW HE IS DEAD due to the negligence of this staff. Our hearts are broken. Please reply with any ideas to help prevent this from happening to anyone’s pet in the future.