Banfield Pet Hospital

Banfield is the worst. You think you're receiving the best service until your dog is dead. This place and the veterinarian are great, but customer service to just cancel your insurance is awful. I called customer service and told them to terminate my insurance seven months ago because my dog died. They kept taking my money and I kept paying for pet bill insurance for my dog that had been dead for seven months. Yes, I understand it's a payment plan, however, for a person that's still mourning the death of their dog, Banfield should have the decency to inform us that we will get charged again if we don't call for a second termination to cancel our dead dog's insurance. Why do I need to call a second time to terminate my deceased pet's insurance, when I called the first time to terminate the insurance? My dog has been dead for more than seven months, he's not coming back to life, so why do I need to call for a second termination? Were you hoping for my dog to come back to life? The representative on the phone still charged me and didn't even bother to reimburse me. They show no remorse; they just want to take your money. I will never use Banfield nor will I ever let any of my family members use Banfield again.

Great customer service from Felicity and Donna during our resent visit. They both showed great care and concern for my Grand Pup.

Zero stars for this location- they refuse to make our 14 year old dog comfortable and require us to pay out of pocket for an Xray for treatment, we pay for the Banfield insurance plan and Xray still runs $400+. Our dog was evaluated twice by this vet office in recent weeks and diagnosed with what they believe is an infective respiratory illness that he had been vaccinated for and he continues to have airway issues a few days into his second round of antibiotics - audible wheezing, nonstop coughing, and difficulty breathing. We called the office multiple times asking if he could be prescribed something to help with his symptoms and were told not until he has an Xray. When asked to schedule a visit to discuss this urgent matter with the vet were offered an appointment 3 days later. Our dog CAN'T breath and seems so uncomfortable! These are their solutions- Do not take your pet here! Medical decision making is a personal decision and we have a right to choose the diagnostic measures within our means and are disgusted with the refusal to provide alternative options when we choose to make our pet comfortable!

My Yorkie has been on the preferred care plan for almost 9 years now. Spreading out the cost for her care has been more manageable with the plan. The staff at reception are very helpful in making appointments especially if there is an emergency. I have seen all the veterinarians at this location and feel the quality of care is high. When my family has had to use their euthanasia service for our 3 elder cats dying of kidney failure, the doctors and staff are very kind and comforting.

I’ve been coming here since 2014, I have a 4lb yorkie, the service was great up until Covid. Now, they are always booked and they won’t pickup the phone to schedule appointments. I called them all day and got no answer so I walked into the store and saw for myself, employees are chatting and ignoring the phone. I ask them if the phone works and call them at the same time, well apparently the ringer is off and the woman says you have to leave a message and they will call you back. They don’t call you back and why won’t someone pick up the phone instead of chatting with your coworker. Unbelievable and really frustrating.