Banfield Pet Hospital

I love Banfield. We just got a new puppy after we lost our previous dog. They were very kind and helped my 7 year old understand that every dog is different and special in their own way. It was ok to miss our old dog and ok to be happy and excited about the new puppy all at the same time. They were short handed but they made sure we got all the time we needed. They didn't make us wait past our appointment time and I never felt rushed because they were in a hurry to stay on schedule with the staff shortage.

Be wary of signing up for their wellness program. The contract (which auto-renews unless you opt out) makes you pay for either the full retail value of the services or the remaining associated monthly payments on your plan (whichever is less). I was a customer for six years. My dog was typically seen in July and December. My plan auto renewed in June. Between monthly payments and the cancellation cost, I paid $743 for one comprehensive wellness checkup this year. I wasn’t overly impressed by their services either so I will be finding another vet.

Counter help very unknowledgeable or just unwilling to help. If I could give this location zero stars I would, as the associate would not even find other qualified staff to help. I would not trust these people with the care of your pet.

I needed vaccines for my dog for a last minute boarding reservation, and sought out Banfield due to their accessibility, affordability, and convenience. I was able to make an appointment within just a few days time, with a convenient drop off for my sweet vaccine-reactive girl. They treated her like a queen and loved on her all day long while they monitored her for any reactions. When we picked her up she was happy and I got a full report from her tech and the doctor over the phone so I didn’t have to linger in the lobby. Honestly one of the easiest and most pleasant veterinary experiences I’ve had in a long time. Thanks guys!!

The veterinarians and staff at the Highlands Banfield in Manchester, MO are amazing. Always comforting to my dogs, explain everything clearly to me when it comes to treatments and annual visits. Five starts is not enough.