
Banfield Pet Hospital
Pet HospitalMichiganOakland CountyHighland Road
4525 Highland Rd, Waterford, MI 48328, USA
4.0
Dr Primeau and his team at Banfield of Waterford are simply the best!! The kindness and attention given to you and your pets is is so wonderful. I highly recommend them. I have moved a half hour away but I will not change vets. They are worth the drive.
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Overview
- (248) 674-3101
- www.banfield.com
Hours
Pet Hospital
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Welcome to Banfield Pet Hospital
Banfield Pet Hospital, located at 4525 Highland Rd, Waterford, MI 48328, USA, serves the local community as a comprehensive Pet Hospital dedicated to the health and well-being of your animal companions. Operating under the platform category of Pet Hospital, Banfield aims to provide a wide array of services and goods to meet the diverse needs of pet owners. You can reach them at (248) 674-3101 or +1 248-674-3101.
As a Pet Hospital, Banfield offers a variety of veterinary services designed to ensure your pet's optimal health. These services typically include routine wellness examinations, vaccinations, parasite prevention, and nutritional counseling. Regular check-ups are essential for maintaining your pet's health, allowing veterinarians to detect potential issues early and provide preventative care tailored to your pet's specific needs and life stage.
Banfield Pet Hospital also provides diagnostic services, which are crucial for identifying and addressing illnesses or injuries. These may include in-house laboratory testing, such as blood work and urinalysis, as well as imaging technologies like digital radiography (X-rays) to help diagnose internal conditions. Having these capabilities on-site allows for more timely diagnoses and the initiation of appropriate treatment plans.
For pets requiring surgical intervention, Banfield offers a range of surgical procedures. These can include routine surgeries like spaying and neutering, as well as more complex soft tissue surgeries. The surgical facilities are typically equipped with monitoring equipment to ensure the safety of your pet during procedures. Pain management is also an important aspect of their surgical care, aimed at keeping your pet comfortable before, during, and after surgery.
Dental care is another significant service offered at Banfield Pet Hospital. Recognizing the importance of oral health for overall pet well-being, they provide dental examinations, professional teeth cleaning, and treatment for dental diseases. Educating pet owners on at-home dental care practices is also a part of their service to help maintain your pet's oral hygiene.
In times of illness or injury, Banfield Pet Hospital provides medical care to diagnose and treat a wide range of conditions. Their veterinarians are trained to handle various medical issues, and they develop treatment plans based on your pet's individual needs. They also emphasize client communication, aiming to keep pet owners informed about their pet's condition and treatment options.
The environment of a Banfield Pet Hospital is generally designed to be welcoming for both pets and their owners. While specific details about the Waterford location's ambiance are not available online, Banfield locations typically strive for a clean and organized setting. Examination rooms are equipped for consultations and pet examinations, and there are often separate areas for different types of care, such as surgery and recovery.
Features of Banfield Pet Hospital often include their wellness plans, which are designed to make routine care more affordable through monthly payments. These plans can cover services like examinations, vaccinations, and certain diagnostic tests. The availability and specifics of these plans can vary, so it's advisable to inquire directly with the Waterford location for details.
Based on the provided customer reviews, experiences can vary significantly. One review praises Dr. Primeau and the team at the Waterford Banfield for their kindness and attention, highlighting a positive experience and a willingness to travel for their care. This suggests a dedicated team focused on providing good service and building positive relationships with pet owners.
However, another review describes a deeply negative experience, alleging misdiagnosis and a lack of urgency that tragically resulted in the pet's death. This review raises serious concerns about the level of care provided in this specific instance. It's important to consider both positive and negative feedback when evaluating any service provider.
Promotional information for Banfield Pet Hospital in Waterford is not provided in the given data. Typically, pet hospitals may offer introductory specials for new clients, discounts on certain services during specific times, or promotions related to their wellness plans. To obtain information about any current promotions at the Waterford location, it is recommended to contact them directly via phone or visit their website, if available.
As a national chain, Banfield Pet Hospital often has standardized procedures and a commitment to providing a range of veterinary services. However, the quality of care can be influenced by the individual veterinarians and staff at each location. The contrasting reviews highlight the importance of individual experiences and the need for consistent, high-quality care.
In conclusion, Banfield Pet Hospital in Waterford, MI, offers a variety of veterinary services as a local Pet Hospital, including wellness care, diagnostics, surgery, and dental care. While one customer review praises the team, another recounts a devastating experience. Prospective clients should consider these differing perspectives and are encouraged to contact the hospital directly to discuss their pet's needs and any concerns they may have. Information regarding current promotions should also be obtained directly from the hospital.
Banfield Pet Hospital Photos









Banfield Pet Hospital Location
4525 Highland Rd, Waterford, MI 48328, USA
Reviews
Dr Primeau and his team at Banfield of Waterford are simply the best!! The kindness and attention given to you and your pets is is so wonderful. I highly recommend them. I have moved a half hour away but I will not change vets. They are worth the drive.
Mar 26, 2025 · Vicki WarrenAwful Experience – Avoid at All Costs I brought my dog to this hospital because I trusted them to provide proper care, but I couldn’t have been more wrong. Dr. Saeed didn’t seem to know how to read an X-ray—something you’d expect a doctor to be proficient in. Even worse, while I was in the office, my dog’s tongue was literally turning blue (a clear sign of a serious issue), and he told me she was fine and okay to take home. I trusted his advice, but within 30 minutes of being home, my beloved dog passed away. This experience was absolutely devastating, and I feel it could have been prevented if Dr. Saeed had taken her condition seriously or even shown basic competency. I wouldn’t recommend this place to anyone who values their pet’s life.
Dec 30, 2024 · Renee KestoTook my old man here on a few recommendations as we were struggling financially but had an abscess that needed to be looked at asap. Everyone was very informative, understanding with our situation, and didn't push for anything unnecessary. We will be going back for a check up soon & I hope to keep visiting even after he's feeling better. Edit to add : the vet staff were kind enough to take us in on a whim and look at my dog after another dog had bit him. Thankfully nothing major, he just needed to be looked at, but im still very thankful they let us come in instead of turning us away because we didn't have an appointment and I know they are busy. Thank you.
Jun 21, 2024 · :DThey were really nice and great with my dog Milo. They are affordable and in a convenient location in waterford.
Apr 10, 2025 · Gabrielle EarlI took my cat Cocoa there last year and the male doctor got her shaved and she took gabapentin before her appt and the night before as they said and it was all good. This time I took her there 10/12/2024, they took her at 8:30am as a drop off and said they could shave her. I gave her the gabapentin like before and they checked her in and said they'd call me when she was ready. 3 1/2 hours later I called to check on her and they said she was doing well the doctor was finishing up with her and theyd call me. Then about another hour later I get a call from the female groomer. She said coca was too mean to clip her. I was very confused bc they told me she was fine and almost done an hour ago.. I asked if they waited all this time for the medication to wear off bc if so that's obviously a problem. They said no they think she is just used to it at this point which makes no sense it's not a medication she takes often and when I left her she was groggy and almost passed out.. she said that she got a couple matts off but that was all. Then when I get there to pick her up, Cocoa wasn't even touched. Nothing at all was clipped off. They made excuses for everything and I was TOO nice to them and trying to be understanding. But I honestly think they forgot about her in a room for 4 hours plus, and then called me when they tried to figure out an excuse. They knew they messed up. They didn't charge me. Then when I tried to speak with the receptionist about scheduling an appt to get her a physical and blood work to see if able to give something stronger next time to help better, she said she would give me a call back. But they didn't call me back. They lied to me, wasted my time, and have no accountability for their actions. And most of all mistreated my pet. 11/09/2024 - As of now I did find a really great place on Sashabaw Rd in Clarkston that I'll be giving five stars to. They were able to shave her and give her an injectable to subdue her. Even when she wasn't on gabepentin they were able to pick her up and check her out. They didn't make me jump through hoops or lie to me in the way that Banfield did. I'm so upset with that place and cannot believe how incompetent their people are. Thank you ADVANCED PET CARE OF OAKLAND for helping out. Banfield mistreats pets and lies to owners.
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