
Banfield Pet Hospital
Pet HospitalMassachusettsNorfolk CountyBellinghamBellinghamHartford Avenue
213 Hartford Ave, Bellingham, MA 02019, USA
3.0
Was a very bad experience. My dog Milo not feeling well and I called banfield in Bellingham they told me to come at 10:45 , my dog doesn’t like to go to vet , I have the wellness plan that I pay $50 a month , the tech took me to the room I explained what he is having I need to do blood work , she tried to push this and that on me I told her why am having the plan . So ok I need my pet to be seen . She said wait and will take him . She put the leash around his neck and he doesn’t want to go with her , she started to forcefully dragging him , I told miss please don’t do that don’t drag him this way , he is afraid from vet, I didn’t get her name but she was a big size female with broken leg that day . I asked her his nails to be cut and she charged me for that . He was there for almost 5 hours and a half . I called after 3 hours , they said doctor is finishing up her final notes , they should call any time , another two hours they never called , I called back again after 5 hours , they said doctor finishing up , I told her they said that two hours ago . Then they called after 15 minutes to go pick him up , he wasn’t ready . He spent there 5.30 hours . He came home , his nails are not cut . I called the next day because they already closed for the day . I spoke with someone that his nails are not cut , she said no they are the note said it was performed, I told her no they are very long they are not touched , she said let me grab the manger , the manage spoke to me and she was very rude her name is jacquileen , she said they are cut , back and forth I’ll come and show they were not . I told her either to refund me or redo them . She said no they were cut we can’t refund or redo them she was really rude . I told her ok then you chose $25 over a client , she said no it’s not about money, I believe it’s all about money for them . I said ok then I’ll come to cancel my plan , she said rudely no need to come I I’ll give the phone number to do so . Was very rude person and bad experience. I will not go there again and don’t recommend that office .
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Overview
- (508) 966-4365
- www.banfield.com
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Pet Hospital
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Welcome to Banfield Pet Hospital
Welcome to Banfield Pet Hospital located at 213 Hartford Ave in Bellingham, Massachusetts. As a part of the "Pet Hospital" category, Banfield aims to provide comprehensive veterinary care for pets in the local area. Operating under a well-known national brand, this specific location offers a variety of services and wellness plans designed to cater to the health needs of your animal companions. To provide a detailed and objective introduction for local users, we will consider the services, features, and environment based on the available customer reviews.
Regarding the environment of the Bellingham Banfield Pet Hospital, one recent customer described their experience negatively, stating that the facility was "by far not close to being up to code or safe what so ever." This reviewer mentioned concerns about cleanliness, specifically noting dirt and rust, and expressed a general feeling that the environment was unwelcoming and potentially unhygienic. This is a significant point of feedback, as the cleanliness and safety of a veterinary clinic are crucial for the well-being of the animals receiving care and for providing a reassuring environment for pet owners. However, it is important to note that this is one individual's perception, and other experiences may differ.
The services offered at Banfield Pet Hospital in Bellingham appear to be comprehensive, encompassing routine care and potentially more involved treatments. One of the key features mentioned is the availability of "wellness plans," for which customers pay a monthly fee to cover certain aspects of their pet's preventative care. The negative review indicates that services such as blood work, vaccinations (specifically a rabies shot), and nail trims are offered, although the experience with the nail trim was unsatisfactory for that particular customer. The positive review mentions that the doctors at Banfield were helpful in setting up referrals with specialists for a pet with ongoing health issues, suggesting that they have a network for more specialized care when needed. This indicates a willingness to collaborate for the best outcome for the animal.
Features of Banfield Pet Hospital often include the structured wellness plan system, which aims to make routine veterinary care more affordable and predictable through monthly payments. The positive review highlights the consistency of care received over several years, even with a change in the primary veterinarian. The mention of a long-term relationship with a specific doctor ("Dr. Rose has been amazing!") suggests that continuity of care can be a feature for some clients. The ability to facilitate referrals to specialists is another notable feature, indicating that Banfield can coordinate more complex medical needs. However, the negative review raises concerns about the efficiency of service (a 5.5-hour visit for routine care), communication (lack of timely updates), and the professionalism of some staff members, including a manager. These contrasting experiences suggest that while certain positive features exist, the execution and customer service can be inconsistent.
Currently, the provided reviews do not contain any specific promotional information for Banfield Pet Hospital in Bellingham. Wellness plans themselves can be considered a form of offering value for routine care through a subscription model. Local users interested in learning about any current promotions, discounts on specific services, or details about the wellness plans should contact the hospital directly at (508) 966-4365 or +1 508-966-4365. It would be beneficial to inquire about the costs of specific services relevant to your pet's needs and to understand the terms and benefits of their wellness plans.
In conclusion, Banfield Pet Hospital in Bellingham, MA, offers a range of veterinary services, including wellness plans and access to specialist referrals. While one long-term customer has had a positive experience with consistent and helpful care, a more recent review details significant issues related to the clinic's environment, staff professionalism, communication, and the quality of certain services. These contrasting accounts highlight the importance for local users to consider both perspectives when evaluating this "Pet Hospital." Potential clients may want to inquire specifically about the clinic's cleanliness and safety protocols, the experience and qualifications of the veterinary and support staff, and the details of the wellness plans or any other services they are considering. Visiting the clinic for a preliminary meeting or seeking additional feedback from other local pet owners might also be beneficial in making an informed decision about their pet's care.
As with any veterinary service, it is recommended that pet owners conduct their own due diligence to ensure that the chosen provider meets their expectations and the specific needs of their animals. Contacting Banfield Pet Hospital directly to ask questions and discuss any concerns raised in the reviews would be a prudent step for local users considering their services. Understanding the clinic's current practices and policies will help in making an informed choice for your pet's health and well-being.
Banfield Pet Hospital Photos










Banfield Pet Hospital Location
213 Hartford Ave, Bellingham, MA 02019, USA
Reviews
Was a very bad experience. My dog Milo not feeling well and I called banfield in Bellingham they told me to come at 10:45 , my dog doesn’t like to go to vet , I have the wellness plan that I pay $50 a month , the tech took me to the room I explained what he is having I need to do blood work , she tried to push this and that on me I told her why am having the plan . So ok I need my pet to be seen . She said wait and will take him . She put the leash around his neck and he doesn’t want to go with her , she started to forcefully dragging him , I told miss please don’t do that don’t drag him this way , he is afraid from vet, I didn’t get her name but she was a big size female with broken leg that day . I asked her his nails to be cut and she charged me for that . He was there for almost 5 hours and a half . I called after 3 hours , they said doctor is finishing up her final notes , they should call any time , another two hours they never called , I called back again after 5 hours , they said doctor finishing up , I told her they said that two hours ago . Then they called after 15 minutes to go pick him up , he wasn’t ready . He spent there 5.30 hours . He came home , his nails are not cut . I called the next day because they already closed for the day . I spoke with someone that his nails are not cut , she said no they are the note said it was performed, I told her no they are very long they are not touched , she said let me grab the manger , the manage spoke to me and she was very rude her name is jacquileen , she said they are cut , back and forth I’ll come and show they were not . I told her either to refund me or redo them . She said no they were cut we can’t refund or redo them she was really rude . I told her ok then you chose $25 over a client , she said no it’s not about money, I believe it’s all about money for them . I said ok then I’ll come to cancel my plan , she said rudely no need to come I I’ll give the phone number to do so . Was very rude person and bad experience. I will not go there again and don’t recommend that office .
Jan 05, 2025 · Mais MichaelHunter has been at Bellingham, MA since 7/2015. He has had health issues from dive we’ve had him. His original doc left after year 3. Dr Rose has been amazing! Hunter loves seeing her- not so much on “shot day”! The docs at Banfield helped with setting us up with amazing specialists (which he no longer needs) and we’ve never had a negative experience. The staff is amazing. Hunter,age 9
Jun 26, 2024 · SuellenEveryone knows my pets by name and greets us by name each time. Jillian, Stacey, and Jacqueline especially get so excited when we come in, especially if it's a drop off because they can cuddle them ❤️❤️
Nov 06, 2024 · Nikki MurphyKate is my second dog to be taken care of by Banfield Pet Hospital. First in Florida 2007 ish and then when I moved back to Massachusetts I automatically brought Kate to Banfield because of their care and concern for animals. The staff is outstanding. They treat the animals like they could be theirs. Kate is almost 11 years old is as healthy as ever and a lot of the reason is the care she gets from Banfield . I would definitely advise you to bring your pets to Banfield. They also have great insurance for your pet.
Jul 23, 2024 · Elia FlinkfeltThis has got to the slowest place to pickup dog meds. At least I hope so. It doesn’t matter how long you call before hand they will not fill any meds before you’re there. Once you’re there expect to wait a MINIMUM of 30 minutes. I hope you set aside a whole day to pick up some meds. I’ve picked meds up here plenty of times and not once has it been quicker. Usually expect an hour it doesn’t matter what size meds. Extremely slow service.
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