Banfield Pet Hospital

Welcome to an overview of Banfield Pet Hospital, located at 5103 Gus Young Ln, Edina, MN 55436, USA, a facility operating within the "Pet Hospital" category. Our aim is to provide local users with a detailed introduction to this veterinary care provider, drawing upon the experiences shared by recent customers. It's important to note that the provided reviews present contrasting perspectives on the services and overall experience at this location.

Based on the available customer feedback, the environment at Banfield Pet Hospital in Edina appears to have aspects that elicit both positive and negative reactions. One reviewer described a highly frustrating experience, implying potential issues with communication and follow-up, which could contribute to a negative perception of the clinic's organization and patient management. Conversely, another reviewer had an overwhelmingly positive experience, specifically mentioning the comforting atmosphere created by Dr. Broski for their anxious dog. This suggests that while some aspects of the environment might be conducive to pet comfort, other systemic issues may detract from the overall client experience.

The services offered at Banfield Pet Hospital in Edina, as inferred from the reviews, encompass a range of veterinary care. These include routine wellness visits, as mentioned by the owner of a healthy dog receiving regular care. The hospital also provides diagnostic services, including the use of X-rays and radiographs for investigating pet health issues. Furthermore, the expertise of Dr. Broski in Internal Medicine suggests that the hospital offers specialized care for pets with complex internal medical conditions. The mention of ICU stays at other facilities indicates that Banfield may work in conjunction with or provide aftercare for pets requiring intensive care. However, the negative review raises concerns about the timely delivery of test results and the effectiveness of follow-up communication regarding these services.

Several features of Banfield Pet Hospital in Edina can be gleaned from the customer reviews. A significant positive feature is the presence of dedicated and compassionate professionals like Dr. Broski, who is described as kind, intelligent, caring, and passionate about his work. His ability to make pets feel secure and comfortable, especially those with anxiety, is a notable strength. His specialization in Internal Medicine is also a crucial feature for owners of pets with complex health issues. However, a concerning feature highlighted in the negative review is a lack of effective communication, including failure to return calls, discrepancies in information provided by staff, and delays in delivering diagnostic results. This inconsistency in service quality appears to be a significant point of concern for at least one customer.

Currently, the provided information does not include any specific promotional details for Banfield Pet Hospital in Edina. Pet hospitals often offer various promotions to attract new clients or encourage preventative care, such as discounts on initial exams, vaccination packages, or loyalty programs. To obtain information about any ongoing promotions or special offers at the Edina location, interested users are advised to contact the hospital directly at (952) 929-9236 or +1 952-929-9236. It's also worth checking the Banfield Pet Hospital website for any advertised promotions or wellness plans that might be available.

In conclusion, Banfield Pet Hospital in Edina, MN, located at 5103 Gus Young Ln, presents a mixed picture based on recent customer reviews. While the presence of highly skilled and compassionate veterinarians like Dr. Broski, specializing in areas such as Internal Medicine, is a significant strength, concerns have been raised regarding communication, follow-up on diagnostic results, and overall customer service. Potential local users are encouraged to consider these contrasting experiences when making decisions about their pet's care. For the most accurate and up-to-date information regarding the environment, specific services offered, the expertise of the current veterinary team, and any available promotions, it is recommended to contact Banfield Pet Hospital directly at the provided phone number. Understanding the full spectrum of experiences can help pet owners make informed choices about their animal's healthcare needs in the Edina area.