Banfield Pet Hospital

It started out fine. Regular visits, regular vaccines. Then, my dog had a positive heart worm test (they rx’d preventatives but didn’t run a test for 3 yrs). That one visit was $400. That doctor was nice- at the time- tells me $3k average for treatment. Then I call with questions and he gets angry and completely unprofessional with me so I then transferred clinics. Total for heart worm treatment at a different clinic, which has been wonderful and professional, $400!! Do not go here! They are absolutely stealing from you. Some staff are great but WOW. I’m in the medical profession and this was just unacceptable all around. Broke my pockets and my feelings!

Dr. Cruz and Megan are an amazing team! They are kind, caring, and compassionate. I was able to get in within two days and the fees were less than expected. Thank you for being so awesome!

Great place and everyone is so friendly.

I could give a long list of reasons for this review. When my dog started going to Banfield, it was fine. Now as time went on, it seemed evident that they were simply trying to make money off of her visits. Questionable ear infections to prescribe to clear, or similar situations. The worst of this situation has been throughout the last year. My dog being on a medication, it was always a hassle to get it re-newer. Every time I called, the last doctor to prescribe it no longer worked there. Claimed they moved to a different location, would call that location and they simply told me they no longer work for the company. Was refused by one vet to renew a prescription in October as it hadn’t run out yet, and forced me to wait for it to run out. By the time I called for it to be renewed, this vet then refused to renew it as the dog hadn’t been seen in person in less than 6 months. The issue there is when I called in between, I was told the dog would have to be seen once a year to confirm the prescription was still needed. Then all of a sudden the “policy” changed to every six months. This being the last straw of it always being a fight to get the prescription, but also a fight of getting the prescription sent to Costco (as the med is $85 cheaper there) I finally walked away. Not worth the visit unless you’ve got time to waste.

I thought that doing the Banfield plan would be fine because I had a relatively healthy dog. He has terrible anxiety, and I have brought him for multiple visits, but they will not prescribe medication for it. They tried to give me a probiotic. Not helping. At this point, we have tried everything. One visit they left him in a crate so long that he got anxious and tried to open the crate and broke a tooth. Then we were told we couldn’t have the tooth pulled because he has a heart murmur. We spent tons of money to get cardiac clearance for the dental procedure. Not to mention they initially scheduled the Cardiac visit without checking with us and we missed it even though we didn’t know about it. Then they just cleaned the teeth and would not extract the tooth even though that was the plan in the first place. I’m so frustrated with my care here. I never write reviews. This place is a mess. Terrible communication. Everyone seems friendly when we’re there and then nothing ever gets solved.