Banfield Pet Hospital ico

Banfield Pet Hospital

Pet HospitalNorth CarolinaWake CountyRaleighNorth RaleighFalls of Neuse Road

9630 Falls of Neuse Rd Ste 110, Raleigh, NC 27615, USA

3.0

I’ve been going to this Banfield since my bulldog arrived 4 years ago. Pleasant experience all 4 years until today. I’ve had to pull my 5 star to 3. Recommendation is we arrive 15 minutes early for drop offs. I’ve always done that, sometimes arriving 30-40 minutes early due to the line of people waiting. Today, I arrived at 9:20am for a 10am appointment. Recommended time of arrival is 9:45. I’m 25 minutes early. It’s a holiday so I’m thinking, it may be a line. Walk in and no one is in line. So I check my dog in…front desk recommends I come back at my scheduled drop off at 10am. I’m dumb founded…it’s a drop off. I’m not sitting in a room with her. So we sit in the parking lot for 25 minutes. Outside of this, the location has been great. Front desk has never given me any issues with dropping off early.

Curtis Adams
  • Overview
  • (919) 846-7148
  • www.banfield.com

Hours

Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 5:00 PM

Banfield Pet Hospital Introduce

Welcome to the introduction of Banfield Pet Hospital, located at 9630 Falls of Neuse Rd Ste 110, Raleigh, NC 27615, USA. As a part of the Pet Hospital category, Banfield Pet Hospital is dedicated to providing a range of veterinary services to ensure the health and well-being of your animal companions. While the primary focus is on medical care, pet hospitals often offer related goods such as prescription medications, specialized pet food, and other health-related products. Based on the information available, we can explore the environment, services, and features of this particular Banfield location.

While specific details about the hospital's environment aren't extensively described in the provided reviews, we can infer some aspects. One reviewer mentioned that their "doggy seemed to feel safe & happy leaving Banfield" after a dental cleaning. This suggests an environment where pets are treated with care, potentially minimizing anxiety. Another comment noted that the location is "farther than our closest Banfield," but they chose this one due to "great communication and care the doctors give us and our pup." This implies a focus on patient comfort and a positive atmosphere facilitated by the staff.

The services offered at Banfield Pet Hospital appear to be comprehensive, covering various aspects of pet health. The reviews specifically mention the following:

  • Dental Cleaning: One pet owner brought their dog in for a dental cleaning, and the positive outcome suggests this is a service they provide. Dental health is crucial for the overall well-being of pets.
  • General Veterinary Care: The first reviewer mentions going to this Banfield for four years since their bulldog arrived, indicating they likely provide routine check-ups, vaccinations, and care for general health concerns.
  • Drop-off Appointments: The discussion about arriving early for drop-offs implies this is a standard procedure for certain types of appointments.

Based on the nature of a pet hospital, it is highly probable that Banfield Pet Hospital also offers a wider range of services, including but not limited to: physical examinations, diagnosis and treatment of illnesses, vaccinations, parasite prevention, microchipping, and potentially surgical procedures. For a complete list of services, contacting them directly would be the most reliable way to obtain that information.

The features of Banfield Pet Hospital at this Raleigh location, as highlighted by the customer experiences, include:

  • Caring Doctors: Both reviewers specifically mention the great care provided by the doctors. One notes the "great communication and care the doctors give us and our pup," while the other's long-term patronage suggests satisfaction with the veterinary team over several years.
  • Good Communication: The choice to travel farther to this location was influenced by the "great communication," indicating that the hospital staff keeps pet owners well-informed.
  • A Sense of Safety and Happiness for Pets: The observation that a dog seemed "safe & happy leaving Banfield" suggests a gentle and reassuring approach to animal care.

One review did mention a specific incident regarding the timing of a drop-off appointment on a holiday, where arriving significantly early wasn't accommodated as expected. While this led to a temporary adjustment of the reviewer's rating, they still acknowledged the generally positive experiences over the preceding four years. This suggests that while occasional administrative hiccups might occur, the overall quality of care remains a significant draw for pet owners.

Promotional information isn't explicitly present in the provided text. Pet hospitals often have promotions related to wellness plans, vaccinations, or dental care months. To learn about any current promotions at this Banfield Pet Hospital location, it would be best to contact them directly or check their website if available.

If you are a pet owner in the North Raleigh area or beyond and are looking for a caring veterinary team that communicates well, Banfield Pet Hospital at Falls of Neuse Rd appears to be a commendable option based on the positive experiences shared by other pet owners. The consistent mention of great care and good communication suggests a reliable and trustworthy pet hospital.

To learn more about Banfield Pet Hospital, their services, or any potential promotions, you can contact them at (919) 846-7148 or mobile +1 919-846-7148. Their address is 9630 Falls of Neuse Rd Ste 110, Raleigh, NC 27615, USA. We encourage you to reach out to them to discuss your pet's specific health needs and to inquire about how they can assist you.

In summary, Banfield Pet Hospital on Falls of Neuse Rd in Raleigh operates as a Pet Hospital that is appreciated by its clients for its caring doctors and good communication. While one customer experienced a minor inconvenience regarding appointment timing, the overall sentiment from the reviews points to a positive experience, particularly in terms of the veterinary care provided and the way they interact with pet owners. If you are seeking a reliable pet hospital in the area, Banfield Pet Hospital is worth considering.

Banfield Pet Hospital Photos

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Banfield Pet Hospital Location

Banfield Pet Hospital

9630 Falls of Neuse Rd Ste 110, Raleigh, NC 27615, USA

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Reviews

I’ve been going to this Banfield since my bulldog arrived 4 years ago. Pleasant experience all 4 years until today. I’ve had to pull my 5 star to 3. Recommendation is we arrive 15 minutes early for drop offs. I’ve always done that, sometimes arriving 30-40 minutes early due to the line of people waiting. Today, I arrived at 9:20am for a 10am appointment. Recommended time of arrival is 9:45. I’m 25 minutes early. It’s a holiday so I’m thinking, it may be a line. Walk in and no one is in line. So I check my dog in…front desk recommends I come back at my scheduled drop off at 10am. I’m dumb founded…it’s a drop off. I’m not sitting in a room with her. So we sit in the parking lot for 25 minutes. Outside of this, the location has been great. Front desk has never given me any issues with dropping off early.

Jan 20, 2025 · Curtis Adams

Post-dental cleaning. Our doggy seemed to feel safe & happy leaving Banfield. This location is farther than our closest Banfield, but we chose this Falls Pointe location because of the great communication and care the doctors give us and our pup. Would recommend to anyone looking for a caring vet in North Raleigh and beyond.

Aug 04, 2024 · Bethany Yusiewicz prev. Stillwaggon

Love Doctor Barber and staff that provide wonderful care to all four of my dogs. I only wish we go back to in person sick and wellness visits as dropping the dogsvoff stresses them way too much. Longing for pre-Covid Vet care visits...its time to go back to normal.

Mar 13, 2024 · jonine barrie

I Love bringing Harley at this location because she feel at home until she realize what’s really going on.😂 Such a wonderful and friendly staff

Jun 26, 2024 · Roderick Ford

Have been frustrated with the company for a few years, and have finally decided to take our pets elsewhere. We understood they had to change procedures during COVID and introduce a "drop off" system, but several times our pet was left in a cage for several hours before he was seen, and then sent home without being seen because he behaved too aggressively when he was taken out for his appointment. Of course he behaved aggressively, he was scared from being in a cage in a strange place for multiple hours. We felt like the drop off system allowed them to squeeze in as many pets as possible in a day, but was not a great system for the pets themselves. We were further frustrated because we signed up for a first year kitten wellness program, and were not told it auto renews annually. To be fair it was in the contract, but it should have been communicated more clearly. Why would you expect a first year kitten wellness program to extend past the first year. When we realized we were repeatedly being charged we called in to cancel. The person we spoke to at the office could not address the request but gave us the wellness plan number to call and cancel. He assured us we'd be able to get a refund for the months we'd been charged unknowingly. We called wellness plan number, and were put on a call back list because of high wait times. We were never called back. We tried again a week or so later, but were denied cancellation because my husband was the one who signed the wellness plan contract, and they said he would need to call in instead of me. Even though both of our names were on the account as pet owners. He interrupted his work day to call back, and they cancelled the plan but said we could not receive a refund because I had called earlier. Their explanation for why this was the case made no sense. For us that was the last straw. The actual staff at the office seem fine, but the company has so many policies to nickel and dime and squeeze out as much profit as possible. I would much rather support a smaller practice than one that introduces this much red tape to trying to care for your pets.

Dec 21, 2023 · Kendall Harris

Pet Hospital