Banfield Pet Hospital

Both Dr Stevens and Sierra were very thorough. Charlie & Bleu loves the team at Banfield. They got a yummy treat for being such good patients

Shanna did a good job cutting my big girls nails, who is not a fan of having her paws touched. She was very engaging and patient and wasn't forceful at all even when Addie was being quite difficult. I don't think I will pay extra again to have her teeth brushed as they barely pass the toothbrush over the front the canines only. She left with a complementary bandana that she was happy to show off at the dog park afterwards.

Every time I take my pet to Banfield we are always met with a warm welcome and friendly smiles! They have and continue to be a wonderful group of people to work with every time without fail. They are always extremely helpful, patient, and knowledgeable. I couldn’t have asked for a better group of people to handle my pets care.

I have used Banfield for 10 years, and they have always been fine and friendly but today they are getting one star. My dog had a medical emergency and when I called to tell them the symptoms they just told me to feed him chicken and rice and monitor until the next day. I had to take him to another vet where he needed emergency life saving surgery. I couldn't be more disappointed in their response, and if I hadn't gone somewhere else my dog wouldn't have survived. I feel like we were blown off and the symptoms weren't taken seriously. Not to mention that I pay for the Wellness plan, and they did not provide the services that I pay them for. Extremely frustrating and disappointing.

If I could give zero stars i would. Avoid this place at ALL costs! My pet went in for a regular exam and they mixed her up with another animal and prepped her for surgery!!!! They gave her medicine to put her to sleep according to the other pets weight.(I have a very small pet) Then the vet herself told me "well we didn't even have to tell you." They never documented it and I still don't know the exact amount they gave my pet!!! It was a BIG PROBLEM after all that they still sent my pet home in the other pets leash and harness. I ended up contacting the other pets owners to find out the size of their pet so I can attempt so ballpark how much they gave my pet!!! So disappointing and absolutely HORRIBLE. In addition they didn't want to cancel my wellness plan after this. I had been going here for roughly a decade prior to this incident AVOID AT ALL COSTS