Banfield Pet Hospital

My experience has been similar to others. More than one occasion a normal visit has ended up with my dog being held nearly all day with limited updates. They overbook appointments and do not allow you to be present while your pet’s appointment is ongoing. My dog is actually terrified of going to this vet, I don’t know what’s going on here but I really doubt they are taking good care of the pets. Dr Griffith does seem like he cares but all in all this is a terrible vet. The older woman that works the front desk is pretty rude too. DO NOT TAKE YOUR PET HERE. Worst vet I’ve ever been to. They don’t care about your pets, they just want to schedule as many appointments as they can fit. I tried getting my dog’s prescription refilled and never heard back. So not only is this place rude, they are incompetent.

I would avoid the older woman at the front desk and Dr Griffith. He was extremely unprofessional and unable to communicate with clients. Here's the full review of my experience: My husband and I had an in-person appointment at 12:30 PM Saturday 1/11 for our dog, Marty, for a split dew claw that was still bleeding. We arrived promptly at 12:30 PM then proceeded to wait for the front desk to figure out her computer. Our dog was obviously uncomfortable at this time. We waited 15 minutes before being taken back to a room. The male vet tech who took us back was kind and told us that we may have to leave our dog. We asked how long it would be and he said a few hours and that our dog needed to be observed after the nail was fixed. We left at 1:10 PM and stayed in the area. At 4:00 PM, we tried to call three times for a status update and could not get through to anyone. We arrived at the office at 4:15 PM and asked for a status update on our dog. The older woman at the front desk was dismissive and said we would know by 5 PM because that's when they closed. I stood near the front counter for several minutes and then another woman came to the desk. I believe her name is Laura. She asked if we had been helped and I told her that we wanted to check on our dog and the other woman wouldn't check. She went to the back and 20 minutes later the vet, Griffith, came out to speak with us. He started the conversation saying, "do you know you had a drop-off appointment?" I told him that all I was asking for was a status update on my dog. He went back to berating me about the drop-off appointment. I told him that all I wanted was a status update and he was "man-splaining" what a drop-off was. I said that I've had many drop-off appointments with Banfield and understand how it works. He walked away before addressing my concerns. Laura came back, showed us what the charges would be and we agreed. Shortly after that, we heard a loud squeal from our dog from the back. We could tell it was very painful for him and I stepped outside so I wouldn't have to hear him in pain. The vet eventually came out a few minutes later and told my husband that it would have been ideal to have a sedative ahead of time but we didn't take him in early enough. That was the first time that we heard anything about not being early enough. This isn't a car that we dropped off, he's family. We were worried sick when we couldn't get any answers and thought the worst about our dog. It was a traumatizing day and most, if not all, of the trauma could have been avoided.

this place likes to do everything with your pets in secret without the owner present. Nope AVOID AVOID AVOID ..OUT OF BUSINESS you go! Someone will query you with a concern about their bad review posing as owner. Owner read the reviews on this place and take responsibility for what goes on there. Get envolved!

Avoid bringing your pet here. Extremely rude at the front desk. They do not want you to be there with you when your pet is getting helped. We had a in person appt set and show up and they tell us it’s a drop off. Nope. Avoid avoid avoid. It takes you an hour for you to cancel any sort of wellness plan as well. Do not sign up for it. Previous reviewer is 100% correct as well.

My Paris La FranC aka Diva is 16yrs old she's been with them since she was 6wks old. I've been with Banfield for years, and I think it was better pricing when they were all inside of PetsMart. Now, their going into stand-alone buildings, and their prices go up like every year or two. I have 3 dogs with plans that's over $120 something a month . I think once I'm dogless, I will stay that way. IJS 🤷🏽‍♀️