Banfield Pet Hospital

Staff was SUPER friendly and helpful. I was in Ft. Wayne for a trip and had brought my cat and I had some concerns. My primary care is Banfield in my hometown, and they were able to pull my info and everything! The girl that help me was super sweet, I believe her name was Tori. Best Vet Tech EVER!!

This review is one generated by emotions/feeling because I have not actually received services as of yet and actually cancelled our initial appointment... I was deterred because I felt that my puppy and I were treated awkwardly, as if we weren't welcomed to a certain degree. I could have misread the young lady's demeanor and facial expressions as well as her lack of enthusiasm when she saw me and my puppy. I was given a brochure, which she made sure to point out payment options and any other needed information. I just felt judged and unwelcomed. I even mentioned to her that I'm a first time pet owner and I'm still trying to figure everything out. I can say, that she assisted in correcting my puppy's harness, as I did not have it on properly🤦🏾‍♀️ he was so afraid, being his first time inside of PetSmart let alone, a vet clinic, that I had to carry my 4.5 month old, super heavy puppy, who is a red nose Pitbull mix name Finn, into the store 😅 To sum it up, I'm sure they are great and maybe that lady was having a bad day, but in any customer service, human or pet, you should ALWAYS render services with a smile or not approach customers until you are able to do so... I was offended but other customers returned my joy by loving and praising my puppy. I forgive that lady and again I could have simply misread her, but I couldn't shake that feeling of her not really wanting to help me🤷🏾‍♀️ I just feel like I rather have a vet where all of the staff treats my Finny boy with EXCITEMENT and LOVE each and every time we walk through the door so that he and I both feel welcomed.

Took my Chihuahua to this location to have a tooth extracted. The Vet took time to examine Duke and found that he also had a heart murmur. He also made sure to let me know that because Duke would have to be put under to extract the tooth that there were serious risks. His assistant made sure I was comfortable and reassured me that they will treat him just like he was their own and that they want me to trust them. Duke is now waking up from his procedure and is doing very well. Thank you so much Banfield for taking care of our baby boy. We carry the pet insurance so the cost was affordable and they didn't want to do anything that I didn't authorize in advance. I highly recommend. The staff was very friendly and helpful.

I love these girls, because they get to know the pet personally they're no they're mannerisms their likes dislikes, and they handle them with such care. Very much better at it than I am, I will be screaming fussing, but they are so compassionate and gentle The dogs pretty much are used to them they'll go to them and when they go to the back, oh Lord all heck breaks loose. But I would never change doctors as long as they're open that's where my babies are going to go. Thank you guys for being so awesome! 🌹💋❤️

The service here is a 10 star, right along with the care. They offer great care packages for the furbabies. Staff is polite. Emergency walk ins cost way less here. The vets listen to you and smooth everything over when you are worried about your pet.

My experience has been getting worse over the years. I have a $47 wellness plan and took in my cat for possible UTI issues but they weren't positive. Didn't send home pain meds for my cay despite him crying every time he got up. Then, after a week of it not getting better, on a Friday I I tried to get an appointment for that day or Saturday. They told me to take him to the emergency vet....$345 dollars later at the emergency vet. I understand that they are understaffed...I have to question what they pay their staff to make them so understaffed.