Banfield Pet Hospital ico

Banfield Pet Hospital

Pet HospitalWashingtonPierce CountyLakewood59th Avenue Southwest

10210 59th Ave SW, Lakewood, WA 98499, USA

3.0

I can't believe what we went through on April 26th when my mom had to say goodbye to her dog. After checking in, we were taken to a room where I felt absolutely sick. A few minutes in, I went to the front desk and asked if they could do a paw print or anything similar, and the guy assured me they could. He even mentioned that we could get a nose print too. Knowing my mom would want a lock of his fur, I made sure to ask about that as well. When the doctor and her assistant came in, I brought it up again, and they confirmed they would take care of everything and send it out. Before we left, I asked one more time to make sure, since these would be the last mementos of her baby. They again said yes, absolutely, no problem. Then, on Sunday, May 11th, my mom told me she hadn’t received anything yet, so I called to check. The lady who answered said she could only see the paw print and would have to ask about the other items since she wasn't working that day. Yesterday, my mom got a call about whether she received a sympathy card that should have included the nose print and fur, and she said no. The lady told her to wait a few more days and call back if it didn’t show up. Today, my mom picked up the paw print and it didn’t even look like her dog! I am beyond frustrated. Losing a pet is heartbreaking enough, and to be let down like this after confirming three times what we needed just makes it so much worse. If I had known this place would be so careless with such important keepsakes during this devastating time, I would have done everything ahead of time instead of relying on them.

Amanda Stenman
  • Overview
  • (253) 582-4617
  • www.banfield.com

Hours

Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 8:00 AM - 5:00 PM

Banfield Pet Hospital Introduce

Welcome to Banfield Pet Hospital, your trusted partner in providing comprehensive and compassionate veterinary care for your beloved pets in Singapore. As a leading pet hospital, we understand the deep bond you share with your animal companions and are committed to ensuring their health and well-being through every stage of their lives. At Banfield, we offer a wide spectrum of services within a comfortable and state-of-the-art environment, all designed to cater to the diverse needs of your furry, feathered, and scaled family members.

Our Environment: A Welcoming and Comfortable Space for You and Your Pet

We believe that a visit to the veterinarian should be as stress-free as possible for both you and your pet. Our clinic is designed with a warm and inviting atmosphere to help your companion feel at ease. From the moment you step through our doors, you'll be greeted by our friendly and knowledgeable team. Our waiting areas are spacious and clean, with separate sections for different types of animals to minimize anxiety. We have carefully designed our examination rooms to be comfortable and well-equipped, allowing our veterinarians to conduct thorough examinations in a calm setting. We understand that some pets may experience anxiety during visits, and our team is trained to handle them with patience and gentle techniques. Our commitment to a clean and hygienic environment extends throughout the entire facility, ensuring the safety and well-being of all our patients.

Comprehensive Veterinary Services: Addressing All Your Pet's Health Needs

Banfield Pet Hospital offers a comprehensive range of veterinary services to address all aspects of your pet's health. Our experienced veterinarians and dedicated support staff are equipped to provide the highest standard of care in various areas, including:

  • Preventive Care: We strongly believe that proactive care is essential for maintaining your pet's long-term health. Our preventive care services include routine wellness exams, tailored vaccination schedules, parasite prevention (flea, tick, and heartworm), nutritional counseling, and weight management programs. We work with you to develop a personalized plan that meets your pet's specific needs based on their age, breed, lifestyle, and overall health.
  • Diagnostics: In cases where your pet is unwell, accurate and timely diagnosis is crucial. Our hospital is equipped with advanced diagnostic tools, including digital radiography (X-rays), ultrasound, in-house laboratory services for blood work, urinalysis, and fecal analysis, and electrocardiography (ECG). These technologies allow us to quickly and effectively assess your pet's condition and develop an appropriate treatment plan.
  • Dental Care: Oral health is an integral part of your pet's overall well-being. We offer comprehensive dental services, including routine dental cleanings under anesthesia, dental examinations, treatment of periodontal disease, and tooth extractions when necessary. Our team will also educate you on proper at-home dental care techniques to help maintain your pet's healthy smile.
  • Surgery: Our skilled surgeons are experienced in performing a wide range of surgical procedures, including routine surgeries such as spaying and neutering, as well as more complex soft tissue and orthopedic surgeries. We utilize modern surgical techniques and adhere to strict safety protocols to ensure the best possible outcome for your pet. Our surgical suites are equipped with advanced monitoring equipment to closely track your pet's vital signs throughout the procedure and recovery.
  • Internal Medicine: Our internal medicine team specializes in the diagnosis and treatment of various medical conditions affecting your pet's internal organs, such as gastrointestinal disorders, endocrine diseases, respiratory issues, and kidney disease. We take a comprehensive approach to managing these conditions, utilizing advanced diagnostics and evidence-based treatment protocols.
  • Emergency and Critical Care: While we hope your pet never experiences a medical emergency, we are prepared to provide prompt and expert care when needed. Our team is trained to handle a wide range of emergency situations, and our facility is equipped to provide critical care services to stabilize and treat seriously ill or injured pets.
  • Dermatology: Skin problems and allergies are common in pets. Our veterinarians are knowledgeable in diagnosing and treating various dermatological conditions, including allergies, infections, and skin diseases. We offer a range of treatment options to alleviate your pet's discomfort and improve their skin health.
  • Nutritional Counseling: Proper nutrition plays a vital role in your pet's overall health and well-being. Our team can provide guidance on selecting the appropriate diet for your pet's age, breed, and health condition. We can also help manage dietary needs related to specific medical conditions.
  • Behavioral Counseling: Behavioral issues can impact the bond you share with your pet. We offer guidance and support for addressing common behavioral problems, such as anxiety, aggression, and inappropriate elimination. We can help you understand the underlying causes of these behaviors and develop strategies for positive modification.

Features That Set Banfield Apart: Our Commitment to Exceptional Care

At Banfield Pet Hospital, we are committed to providing not just medical care, but a comprehensive and supportive experience for you and your pet. Some of the features that distinguish us include:

  • Experienced and Compassionate Team: Our team of veterinarians, veterinary technicians, and support staff are passionate about animal care. We are dedicated to providing the highest quality medical care with empathy and understanding. We continuously invest in the professional development of our team to ensure they are up-to-date with the latest advancements in veterinary medicine.
  • Integrated Electronic Medical Records: We utilize a comprehensive electronic medical record system that allows us to maintain detailed and accurate information about your pet's health history, treatments, and medications. This ensures seamless communication and coordinated care across our team.
  • Focus on Client Education: We believe that informed pet owners are better equipped to provide the best possible care for their animals. We take the time to explain diagnoses, treatment options, and preventive care strategies clearly and answer any questions you may have.
  • Commitment to Quality and Safety: We adhere to the highest standards of medical care and safety protocols. Our equipment is regularly maintained, and our staff follows strict guidelines to ensure a safe and clean environment for our patients.

Promotional Information: Investing in Your Pet's Health with Banfield

While specific promotional offers may vary, Banfield Pet Hospital is dedicated to making quality veterinary care accessible. We often provide introductory offers for new clients and may have seasonal promotions on specific services. We encourage you to contact us directly to inquire about any current promotions or special packages that may be available. Investing in your pet's health is an investment in your shared happiness, and we strive to provide value-driven care that fits your needs.

We understand that choosing a veterinary hospital is an important decision. The feedback from pet owners, like the detailed account provided, highlights the importance of clear communication and the emotional sensitivity required in veterinary care, especially during difficult times. While one review mentions a significant lapse in communication regarding cherished mementos, another praises the exceptional responsiveness and dedication of a team member, Russell, who went above and beyond to ensure timely care. This demonstrates the varied experiences pet owners can have and underscores our ongoing commitment to improving all aspects of our service.

At Banfield Pet Hospital in Singapore, we are dedicated to learning from all feedback and continuously striving to provide consistent, high-quality care and clear communication to every pet owner. We aim to build lasting relationships with you and your pets, based on trust, compassion, and a shared commitment to their well-being. We invite you to contact us to learn more about our services and how we can partner in ensuring a long, healthy, and happy life for your furry family members. We look forward to welcoming you and your pet to the Banfield family.

Banfield Pet Hospital Photos

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Banfield Pet Hospital 12
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Banfield Pet Hospital 12
Banfield Pet Hospital 12
Banfield Pet Hospital 12

Banfield Pet Hospital Location

Banfield Pet Hospital

10210 59th Ave SW, Lakewood, WA 98499, USA

Get directions

Reviews

I can't believe what we went through on April 26th when my mom had to say goodbye to her dog. After checking in, we were taken to a room where I felt absolutely sick. A few minutes in, I went to the front desk and asked if they could do a paw print or anything similar, and the guy assured me they could. He even mentioned that we could get a nose print too. Knowing my mom would want a lock of his fur, I made sure to ask about that as well. When the doctor and her assistant came in, I brought it up again, and they confirmed they would take care of everything and send it out. Before we left, I asked one more time to make sure, since these would be the last mementos of her baby. They again said yes, absolutely, no problem. Then, on Sunday, May 11th, my mom told me she hadn’t received anything yet, so I called to check. The lady who answered said she could only see the paw print and would have to ask about the other items since she wasn't working that day. Yesterday, my mom got a call about whether she received a sympathy card that should have included the nose print and fur, and she said no. The lady told her to wait a few more days and call back if it didn’t show up. Today, my mom picked up the paw print and it didn’t even look like her dog! I am beyond frustrated. Losing a pet is heartbreaking enough, and to be let down like this after confirming three times what we needed just makes it so much worse. If I had known this place would be so careless with such important keepsakes during this devastating time, I would have done everything ahead of time instead of relying on them.

May 14, 2025 · Amanda Stenman

The only reason I’m not giving a five star review is because they were not able to keep my original appointment. However, Russell went above and beyond; he called around and found my dog and her three puppies an appointment at another location so we could still be seen in a timely manner. His responsiveness and actions to my situation spoke volumes to me, considering I am a working individual and had already prepared and taken days off to make these appointments. Thank you Russell, because of you, I will be staying with Banfield. 😊

Apr 16, 2025 · Ronda Carlson

Incredible experience bringing my 10 week old purebred border collie. Staff was very helpful and friendly. The wellness plan is saving me so much money and is an incredible value. The vet has incredible bedside manner and threw in several great jokes throughout our visit. I'm VERY surprised to see the overall review rating isn't a MINIMUM 4.5average.

Jul 23, 2024 · Zakariah Cooper

Do not recommend going to this location. Our pup had a hurt paw that had pus and was bleeding. We were able to make a last minute same day appointment and were told to be there by 1 pm. We arrived at 1:03 and were told to reschedule the appointment after the receptionist briefly looked at his paw and said it was “not urgent” while the vet was in the lobby and was waiting to see our pup. The receptionist then told the vet to take her lunch because this was “not urgent.” We drove over 45 mins to get here and ended up being turned away from a receptionist that doesn’t understand what is “urgent” and what is not. Also to the fact that we walked in 3 mins past the time, after rushing to leave and get there. The person that we chatted with over the phone to get scheduled was absolutely amazing, but that is not who was there when we arrived.

Apr 12, 2025 · Mario Navarro

If i could give 0 starts i would. Customer service is crap! I called to set up an appointment to get my dog seen. And honestly I'd rather be there with her during her appointment. Not just as a "drop off" if they can create her an appointment time then I don't understand why I have to drop her off all day long. I should be able to come in and be apart of her appointment. This is my child. You would just drop off a human child to a doctors appointment. No I want to be there with her seeing her weight and how she's treated. Doing it this way is very very skeptical. And the staff doesn't make me feel any better dropping her off and leaving her all day.

Feb 15, 2025 · Kadie Rankin

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