Banfield Pet Hospital

Welcome to an introduction of Banfield Pet Hospital located at 10309 156th St E, Puyallup, WA 98373, USA. As part of a national chain of Pet Hospitals, this location aims to provide a range of veterinary services for pets. However, unlike previous introductions based on more positive feedback, the available reviews for the Puyallup Banfield Pet Hospital paint a concerning picture regarding their service quality, communication, and professionalism. This introduction will objectively summarize the experiences shared by these customers to provide local users with a comprehensive understanding before considering this clinic.

The Banfield Pet Hospital in Puyallup is situated on 156th St E, making it geographically accessible to residents in the area. They can be contacted by phone at (253) 864-4882 or via their mobile number, +1 253-864-4882. However, one recurring complaint in the reviews is the difficulty in reaching the hospital by phone, with mentions of being put on hold and then hung up on, voicemails not being returned, or calls simply not being answered. This breakdown in communication appears to be a significant issue for clients trying to contact the clinic.

The services that Banfield Pet Hospital in Puyallup purportedly offers include routine check-ups, vaccinations, teeth cleaning, and diagnostic services like blood work, as indicated by one long-term customer who had a wellness plan covering these aspects. However, the quality and execution of these services, according to the reviews, are questionable. One detailed account describes a concerning lack of appropriate care for a dog with high liver enzyme levels over a period of two years, ultimately leading to a suspected liver cancer diagnosis that might have been detected earlier with more timely and thorough intervention. This raises serious concerns about the continuity of care and the oversight of patient conditions.

Several negative features are consistently highlighted in the customer feedback. A lack of consistent veterinary care is noted, with one reviewer experiencing a different doctor at almost every visit, a stark contrast to their positive experience with a specific doctor at a different Banfield location. Communication issues, particularly the inability to reach the clinic by phone and the lack of follow-up, are a major point of dissatisfaction. Furthermore, accusations of unprofessionalism, lack of accountability, and a lack of urgency from the front desk staff (specifically Alex, Shannon, and Ali) are made by one reviewer, who also reported randomly terminated appointments without explanation and forgotten vaccine requests.

The long, distressing account of the dog with liver issues details a series of missteps, including the prescription of what was later understood to be just an expensive supplement, long delays in follow-up blood work, and a lack of communication between different veterinarians within the clinic. The fact that the primary vet retired without a clear handover of the case is also troubling. The eventual diagnosis of suspected liver cancer, significantly progressed due to the delays, has understandably led to immense distress and a strong negative sentiment towards this particular Banfield location.

There is no promotional information to extract from these reviews. Instead, the strong negative recommendations to avoid this hospital serve as an anti-promotion. One reviewer explicitly advises others to "Avoid this hospital if you can!" due to the unprofessionalism and poor customer service. The lack of responsiveness from corporate regarding complaints further exacerbates the negative perception.

In conclusion, the Banfield Pet Hospital in Puyallup, WA, as depicted by these customer reviews, appears to suffer from significant issues related to communication, continuity of care, and professionalism. While they offer standard veterinary services, the execution and the overall customer experience seem to be severely lacking, according to these accounts. Local users considering this Pet Hospital should be aware of these serious concerns regarding appointment handling, communication, and the quality of medical oversight. The experiences shared suggest a high risk of frustration and potentially compromised pet health outcomes.

For pet owners in the Puyallup area seeking a "Pet Hospital," the overwhelmingly negative feedback in these reviews for the Banfield location on 156th St E warrants extreme caution. It would be advisable to thoroughly research alternative veterinary care providers in the vicinity before entrusting the health of your beloved animals to this clinic based on the experiences shared.

Given the strong negative sentiments, it is recommended that local users explore other Pet Hospital options in Puyallup. If you still wish to consider Banfield, perhaps visiting the clinic in person to assess the environment and communication might provide a clearer picture than relying solely on these reviews. However, the reported issues should not be taken lightly.