Banfield Pet Hospital

Only reason I put 4 stars is that some days they can be running a bit behind. This of course could be due to more complex cases earlier in the day, but also there are just generally more cases because they're understaffed at this location and overworked. The staff are friendly and helpful and the vets in particular seem to really care. They have great bedside manner and are quite personable. I've never had any sort of egregious, unsolvable issue with this practice that couldn't be attributed to corporate responsibility such as an issue with the Optimum Wellness program, which could only be resolved by customer service. A very satisfied customer here!!!!

Severely understaffed. Charging MORE because they are understaffed and they told us that explicitly to our face with an attitude. How are you gonna charge extra to people because you’re understaffed when for YEARS the prices have always remained the same. They go through staff like nothing. The older staff were excellent but this new staff disgust me. The lady who helped us also looked like she absolutely hated working there as she proceeded to tug and drag my dog with a dirty look to the back. I also overheard the staff talking about me and my dog behind my back like nothing all because I found $65 absurd for an ear cleaning when it’s always been $23. Can’t believe I was made fun of because they thought I was too cheap for finding $65 too expensive when I always pay $23, EVERY SINGLE TIME. But hey, you’re understaffed so why not charge the customer 3x’s what they typically pay, right? Ever since they moved to this new location it has been an absolute mess. Please avoid bringing your dogs here.

They always take excellent care of our little fur baby but the reason I deducted one star is they aren’t very respectful of your time. On numerous occasions we have waited very long past our scheduled appointment time. Seems to be a staffing issue here but aside from that they are great.

If you want your money stolen, this is the perfect clinic 👌. I called that clinic and asked for the price for an ultrasound and they told me 81 dollars. When I arrived with my dog, they took me to see the doctor and they gave me a bill for 481 dollars because according to them, a mandatory general check-up had to be done, when I didn't ask for that. I only wanted to do an ultrasound on my dog ​​for 81, not to get a bill for 481.

First time here and I was skeptical about it at first I'm used to the smaller more intimate practices. But EVERY SINGLE PERSON that I dealt with there was so great. They took great care of my dog and were willing to answer any question I had without hesitation. I'm glad I got their plan and tookthe chance because I'm very happy with their service and their employees/doctors.