Banfield Pet Hospital

Banfield on McClintock has been a great experience for me. The 4 ☆ stars goes go to all the staff. Thank you so much for your help, kindness, and patience. I am not a fan of how their plan works. Yet again, it's hard to find inexpensive care for your fur baby.

Although the staff is full of kind people, there is something going on behind the scenes that needs to be addressed. There seems to be a lack of organization and proper management. I have made note of the following: 1) My pet is typically not seen until at least 30 mins to an hour AFTER our scheduled appointment time. 2) Their exam rooms have NO sound proofing and I have heard what I would assume is a Vet speaking poorly to her subordinate. She was rude, condescending, and very unprofessional. If this is how she treats her staff, how does she treat our animals? 3) It is nearly impossible to reach staff at this location. I have called at various times of the day and different days throughout the week. 4) It is very apparent that the Vet and Vet Tech DO NOT review the pet's medical records and pet history. I had ER records faxed a week prior to our appointment and the Vet knew nothing of my pets background and only reviewed the records when I pushed her to since I was not familiar with medical jargon. I continue to have this experience during follow up appointments when connecting with Vet Techs or Nurses. Why does no one know anything? Why are the records only reviewed during the appointment when pushed? From an outsider looking in, it seems like this location needs better management, more staff members, and needs to offer fewer appointment slots per day. I should not expect for our appointment to have a late start, hear inappropriate comments while waiting in the exam room, and expect my vet tech or nurse to know absolutely nothing about my pet (especially when we visit once a month due to chronic medical conditions.).

Nice staff but they don’t understand how to treat anxious dogs. Baxter was brought in and diagnosed with pancreatitis. He is extremely anxious, despite this they kept pressuring me to admit him into their care. I pushed back and recommended we first try at home treatment. He had very few symptoms so it was a reasonable suggestion. They very reluctantly allowed me to try the home treatment. After completing, I had the opportunity to take him to his previous vet. They said the treatment worked well and that hospitalization would have been a disaster for Baxter. I won’t go back to this place. It’s not because they recommended the hospital stay, it’s that they were so pushy and totally disregarded my comments as his owner. My strategy not only saved Baxter from extreme separation anxiety, but also saved me hundreds of dollars.

I love each location we have taken my Biggie Smalls. They love in him and he isn’t afraid to return. We have been met with such great service and advice. We feel heard and truly supported with our mini dachshund

I took both my dogs to Banfield and they took very good care of us. Explained everything they were going to do during their visit. The front staff was friendly and very attentive to our dogs. The back staff was great also. They Explained ever financial plans to us. The Dr. even came and talked to us. I would recommend Banfield Hospital to family and friends. We had a great experience with them.