Banfield Pet Hospital

These guys are amazing!! They have been so great with taking care of my dog and dealing with me being a bit of a helicopter pet parent. The Drs truly care and the staff really make it personal even though they are a high volume clinic. Most recently my dog ate something she shouldn't have and Asia called multiple times to check in her progress, quickly answered all my questions, and helped me take care of the situation. I can't possibly be more grateful for this team of care takers.

There are a few things that are off putting like a small unwelcoming waiting area, not being able to join your pet for their visit, and a horrendous check-out process with machines that don’t work well— yet I will still give my highest recommendation because Dr. Walker is incredible! He is so patient with your pet and your concerns, he takes adequate time with you, he’s thorough but doesn’t try to upsell on testing that isn’t needed, his kind with his approach to care, and thoughtful with interactions with his patients and their parents. My 13 year old 6lb baby came in for her yearly vaccinations and had a terrifying reaction which led to my return early the next day with no appointment. The communication on the front end was minimal which was pretty alarming (but understandable as they weren’t sure what was going on and had to run tests and observe her). By the end Dr. Walker was going through each medication with me to make sure I had a clear understanding of how to best administer each, answered endless questions (including the questions I had after my service time ended), and even gave us a really cute and thoughtful hand drawn paper medicine bag. You can tell this man adores animals and I’m so grateful to have found this kind of care for my little old lady.

Cat owners DO NOT go here. They will roughly handle your cat, with no history of aggression in all her 13 years, until she is peeing and vomiting on herself trying to get away from them. They made me drop off a senor kitty at 8:00am just to leave her in the cage untouched for HOURS until the afternoon. I should have been able to drop her off closer to the time they were actually going to work on her instead of leaving her stressed in a cage unnecessarily. Midtown doesn't answer the phone but they had vets who treated cats with care and compassion. My poor girl hid in the closet for 4 days she was so traumatized and we've never had anything remotely close to this experience at any of her prior vet appointments. Banfield is too worried about being a pet factory convenience line and cranking each one out after another. That's why they don't write the names on the board anymore. They don't want you to know how many pets that one doctor is speeding through in one day. The vet herself was wildly unprofessional and despite my major concerns about my cat's well-being she HIGH FIVED me at the end of the visit. Like, are you kidding me? We will NEVER be back.

The absolute worst experience EVERRRR. Now the front office/techs were super sweet however the vet Amy Barnes Young is very lackluster! Unprofessional/Rude in the dictionary and would there would reside her picture. My NEW PUP whom is 11 WEEKS OLD had his first appointment today, NEVER been to the vet until TODAY. When we arrived front of the house were nice ! My pup was a bit nervous but he warmed up as he was super friendly to the individuals in the lobby who were admiring him. He went to them for rubs and enjoyed it and not once was he aggressive nor did he nip at anyone hell he doesn’t even nip at home. My pup had his visit we went back when he was almost done and waited for him in the lobby. The vet who claimed she has 30 yrs of experience did not show it when she came out to update us about our pup as she began her update with an elevated voice stating our pup was dangerous , very dangerous and he should not be around kids even eluding that he shouldn’t be in our home because we have a child and if he behaves the way he did during his visit in public that ACA would get rid of him now my wife and I are in awe because our dog does not behave how she explained now one of the techs did say it was a lot going on in the back and it was overstimulating for his first visit as for the vet who says she has 30 years of experience I would think she would understand and show compassion that this was his first time but she completely embarrassed us in front of other patients stating negative things about our pup. Her tone and approach was disgusting. I guess because we’re African American Cane Corso owners my pup is deemed dangerous at 11 weeks. It amazes me she said what she couldn’t do because he’s so dangerous but the tech was able to cut his nails with no problem. It was not comforting I do not trust her with my pup and my baby was traumatized and has not been his fun self since we got hm. I expected so much more and it sucked . You guys please RUN FAR AWAY FROM HER !

Well, the Blackmon office has renewed my faith in Banfield. I have been with Banfield 20+ years and was about to give up on them. Due to a recent change to their 10-Min oil change mentality. I even had one of the local offices say I needed to take a pet another vet when I wanted them to check sonething that was not just routine. However, my recent experience with the Blackmon office has shown there is still a heart beating in Banfield. At least at this location. Great job Blackmon. I may actually keep my service now.