Banfield Headquarters

We have been using Banfield Hospital for over a decade — loyal customers because of our dog, who sadly passed away unexpectedly. In the midst of grief, you start contacting services that are no longer needed. A wellness plan is no longer necessary for a pet that is no longer with us. It is disgraceful, predatory, and cruel to profit off the bodies of our deceased pets. What people fail to realize is that these are more than just pets — they are our family members. When we questioned what services had been rendered since the beginning of the policy that would justify continued charges to our account, the agent simply repeated what they were trained to say: “Unfortunately, your plan is for a year, and you must either continue paying monthly or pay the entire balance up front.” Why not tell me what services my pet actually received to justify the cost? Now, for the next few months, I either have to relive the death of my dog every time I see that charge — or take a financial hit and pay off the plan in full. If you do anything, stay away from this company. Find a local hospital instead — because these large corporations are heartless and greedy.

Been with Banfield for 10 years plus. At first all the services were great and affordable. The prices on all their services how sky rocket, they’re down to 0. I get my pets prescriptions at Costco lot cheaper with a discount. They use to be open 6 days a week no More. Monday, Tuesday off. Not one office but 2 or more closed. The insurance cost has doubled with less covered. They have cut services because of doctors shortages. Some of the doctors are great in caring for our pets. Others are retired and filling in. They stink. Here are 3 of my fir babies. Little Chula mama passed away from cancer after one doctor told me, there was no cancer it was all gone. She passed 3 months later. Once was a great place to get excellent Affordable veterinarian care. Please get pet insurance as soon as possible when they’re young. After they get older heart and kidney failure attack them as well as many others serious conditions.

The Wellness Plan is a joke! As other reviewers mentioned, they will still charge you even if your pet dies. This company needs to revise this and show compassion to loyal customers—especially those like me who have been with them for over a decade! I am beyond frustrated with them and seriously am considering following other customers who have filed class action lawsuits. Banfield, you are scoundrels!

I have been a loyal Banfield customer since 2014, entrusting them with the care of my beloved pets for nearly a decade. Throughout this time, I've never had any issues—payments were always made on time, and I even referred numerous friends and family members to Banfield because I believed in the quality of care they provided. However, my recent experience has left me deeply disappointed and questioning the ethics of their business practices. After renewing my cat Stella's Optimum Wellness Plan early at their suggestion, I tragically had to say goodbye to her less than a month later. When I reached out to cancel the plan under these unforeseen and heartbreaking circumstances, I was informed that I would still be responsible for paying for an entire year of services—services that will not be rendered because my pet has passed away. I find it incredibly unethical to require someone to pay for a year's worth of services that cannot and will not be used. A wellness plan is meant to provide care for our pets, not to become a financial burden when we are grieving their loss. It feels as though Banfield cares more about the money than about genuinely supporting the people and pets they serve. Moreover, when I attempted to discuss this matter via email and over the phone, and the associates I spoke with were unhelpful, only reiterated my financial "obligations," and refused to connect me with someone who could address my concerns more compassionately. This experience has been deeply disheartening. After years of loyalty and trust, I feel let down by a company I once wholeheartedly supported. I hope Banfield reconsiders its policies and acknowledges the ethical implications of charging clients for services that cannot be utilized due to the loss of a pet. Pets are family, and during such difficult times, companies should offer support and understanding—not add to the emotional and financial strain.

Unethical. Run! Banfield used to be great. Now it's just, "How can we get more money from you?" The worst part is, if your pet dies, they still charge you for the rest of the year for your plan. This didn't happen to me; however, it's happened to others. Talk about a slap in the face. Why no contingency for deceased pets? My big complaint is that I drive my elderly mother over an hour to Banfield, and then they tell me that there's a note in her cat's record that he needs a special shot before getting treated. Really? Could we not have known this before we dropped him off, waited hours on end, and then went back only to find out that he didn't treatments that we'd waited for? Seriously, Colorado Springs sucks. There's nothing to do all day while we wait, and then we have to drive home for 90 minutes in rush hour after partial or no treatment for our cats. I don't say things like this often, but Banfield can take its plan and shove it. If they care so much, why not address customers' issues. Update: They replied. I email them back. I emailed the other email and canceled my cat's plan. I await their (probably lame) reply.