Apicella Lisa DVM

Apicella Lisa DVM, located at 690 Benton Rd, Salem, OH 44460, operates as a key establishment within the "Pet Hospital" category for the local community. This veterinary practice, identifiable by the services provided by Dr. Lisa Apicella and her staff, aims to deliver essential care for animals. They can be reached by phone at (330) 337-0446 or via mobile at +1 330-337-0446.

The environment at Apicella Lisa DVM elicits mixed feedback from clients. One positive review highlights a highly appreciated aspect of the clinic's atmosphere: the staff, including Dr. Lisa, are described as "so friendly and polite" and demonstrate a commendable way of handling animals. This suggests a compassionate and welcoming demeanor from the team, which is crucial for creating a comfortable experience for pets, especially during what can be stressful veterinary visits. A caring approach to animal handling is a significant positive environmental factor that can put both pets and their owners at ease. However, another piece of feedback suggests potential challenges with accessibility, indicating that the office may not always be readily available or responsive to phone calls, which can impact the overall client experience and the perceived accessibility of the environment.

As a veterinary practice under the "Pet Hospital" category, Apicella Lisa DVM is expected to provide a range of core veterinary services essential for maintaining pet health. While the provided customer reviews do not detail every specific service, a typical veterinary clinic offering general care would encompass:

• General Wellness and Preventive Care: This would include routine physical examinations for pets (dogs and cats being common patients), vaccinations to protect against various diseases, parasite control (fleas, ticks, heartworm, intestinal parasites), and general health consultations.
• Diagnostic Services: To identify and address health issues, clinics typically offer diagnostic tools such as in-house laboratory services for blood work, urinalysis, and fecal exams. Depending on the clinic's setup, they may also offer imaging services like X-rays to diagnose internal conditions.
• Medical Treatments: Management of a variety of illnesses and conditions, from common infections to more complex chronic diseases. This could include prescribing medications, fluid therapy, and ongoing monitoring.
• Surgical Procedures: Routine surgical procedures such as spaying and neutering are standard offerings. The clinic might also perform minor soft tissue surgeries for mass removals or injury repairs.
• Dental Care: Professional dental cleanings to prevent and treat periodontal disease, which is crucial for overall pet health. This may involve scaling, polishing, and extractions if necessary.
• Client Education: Veterinary practices often emphasize educating pet owners on their pet's health, nutritional needs, behavior, and preventive care strategies, empowering owners to make informed decisions.

Based on information found online, Apicella Lisa DVM aims for patient care where the pet "will always come first." They strive to help pets "live the longest, happiest life." This suggests a commitment to comprehensive care, encompassing both general care and urgent care needs. The clinic views pets as "four-footed children" and emphasizes individualized relationships, taking time to educate pet owners about their pet's needs and options, which reflects a personalized approach to veterinary medicine. They highlight "the best people, the best technology, and the best approach," signaling a dedication to quality and modern veterinary practices.

The primary feature highlighted by positive customer feedback for Apicella Lisa DVM is the friendly and polite demeanor of Dr. Lisa and her staff. This compassionate approach to handling animals can significantly enhance the comfort level of pets and their owners during clinic visits, fostering a positive client experience. The sentiment of a client stating they "will definitely be going back again" speaks to the quality of care and interaction received. Another notable feature, gathered from supplementary online information, is the clinic's stated philosophy: "To us, this isn't about being just another veterinary practice. This is about changing what patient and client care mean for people and pets. Here, individualized relationships guide everything." This suggests a strong focus on personalized care and building lasting relationships with clients and their beloved animals. The clinic emphasizes empowering pet owners through education, enabling them to understand treatment options and make the best decisions for their pets. Furthermore, the commitment to providing "the level of patient care that we would want for our own children" underlines a profound dedication to animal welfare.

However, it is crucial to address the other reported feature: a perceived lack of accessibility. The review mentioning that they "never answer the phone or call back when you leave a message" and are "hardly ever in the office when you need them" points to a significant challenge in communication and availability. For a "Pet Hospital," consistent accessibility is paramount, especially in urgent situations. This aspect could be a potential concern for clients needing immediate assistance or reliable scheduling. While the quality of care received when contact is made is highly praised, the difficulty in establishing that initial contact or consistent communication could be a barrier for some.

Regarding promotional information, no specific details such as ongoing discounts, special offers, or loyalty programs for Apicella Lisa DVM were provided in the customer reviews or readily available public information. Veterinary clinics typically focus on transparent pricing for their services rather than frequent promotional campaigns. Clients seeking information on service fees, payment options, or any potential package deals for routine care (e.g., vaccination series for puppies/kittens or dental cleaning specials) are advised to directly contact Apicella Lisa DVM. Given the feedback about communication challenges, it might be beneficial to try during their expected operating hours or leave a detailed message if direct contact isn't immediately possible. Any promotional details would best be confirmed through direct communication with the clinic staff.

In conclusion, Apicella Lisa DVM in Salem, OH, aims to function as a compassionate "Pet Hospital" dedicated to individualized animal care. Clients praise Dr. Lisa and her staff for their friendly demeanor and gentle handling of animals, which fosters a welcoming environment. The clinic's philosophy emphasizes treating pets as family and empowering owners through education. However, potential clients should be aware of reported challenges with phone responsiveness and office accessibility. For comprehensive information on services, pricing, and availability, direct communication with Apicella Lisa DVM at (330) 337-0446 is recommended, allowing pet owners to assess if their positive approach to animal handling aligns with their practical needs for consistent access to veterinary care.