Animal Medical Center of the Upper Valley

The Animal Medical Center of the Upper Valley, situated at 77 Etna Rd, Lebanon, NH 03766, USA, is a unique and comprehensive pet care facility. Established in July 2019 through the merger of Dr. Charlie Hutchinson's two businesses, Upper Valley Veterinary Services and The Dog House at Etna Road, it functions as a full-service veterinary hospital alongside a boarding and daycare facility. This integration creates a convenient "one-stop-shop" for pet owners in the Lebanon area, offering seamless care from routine check-ups to extended stays. You can reach them at (603) 448-3534 or +1 603-448-3534.

The facility at 77 Etna Rd houses both the veterinary clinic and the boarding/daycare services, aiming to provide a holistic environment for pets. While specific architectural details are not widely publicized, the combined nature of the businesses suggests an environment designed to cater to various pet needs under one roof. Key aspects of the environment likely include:

• Combined Veterinary and Boarding Facilities: This integrated approach means pets receiving veterinary care can easily transition to boarding, and vice-versa, potentially reducing stress for animals familiar with the environment.
• Dedicated Kennel Space: The "Dog House" component indicates purpose-built kennels for both dogs and cats, offering short and long-term boarding options. The focus is on creating a "perfect home away from home," suggesting comfortable and safe enclosures.
• Daycare Options: Beyond boarding, the facility provides daycare/dayboard services, implying spaces designed for pet socialization and supervised play.
• COVID-19 Protocols: Current information indicates that the facility has protocols in place for clients who have tested positive for COVID-19, been exposed, or are feeling unwell, requesting them to stay outside and call for directions. This demonstrates a commitment to health and safety for both staff and clients.

The concept behind the Animal Medical Center of the Upper Valley is to provide a continuum of care within a familiar and supportive environment, aiming to minimize the logistical burden on pet owners while maximizing comfort for their animals.

As a full-service veterinary hospital, the Animal Medical Center of the Upper Valley provides a broad array of medical services for pets, complemented by their boarding and daycare offerings. Their mission, inherited from Upper Valley Veterinary Services' founder Dr. Stewart Ketcham, is "Caring with kindness for pets and their people." Services typically include:

• General Veterinary Care: This covers routine wellness exams, vaccinations to protect against common diseases, and preventative care to maintain pet health.
• Medical Consultations: Diagnosis and treatment of various illnesses, injuries, and chronic conditions are a core offering, aiming to address a wide range of pet health concerns.
• Surgical Procedures: While specific details on the range of surgeries are not extensively detailed, a "full-service veterinary hospital" typically implies the provision of common surgical procedures, such as spaying, neutering, and potentially other soft tissue surgeries.
• Diagnostic Services: Essential for accurate diagnoses, services like laboratory testing (for blood work, urinalysis, etc.) and potentially imaging (X-rays) are expected in a modern veterinary hospital.
• Dental Care: Maintaining oral health is crucial for a pet's overall well-being, and veterinary hospitals typically offer dental examinations, cleanings, and necessary extractions.
• Boarding Services: A significant component of their offering, provided through "The Dog House," includes short and long-term boarding for both dogs and cats, overseen by attentive kennel staff to ensure comfort and happiness.
• Daycare/Dayboard Options: For pet owners needing daytime care, the facility provides supervised daycare services, allowing pets to socialize and remain active.
• Emergency Care (during business hours): While dedicated 24/7 emergency care might be referred to specialized facilities, a full-service hospital typically handles emergencies during its operational hours.

The Animal Medical Center of the Upper Valley strives to be a singular resource for both the medical and lodging needs of pets.

The Animal Medical Center of the Upper Valley distinguishes itself through several key features:

• Merged Expertise: The integration of Upper Valley Veterinary Services (with over 35 years of history) and The Dog House (founded in 2017) brings together established veterinary expertise with dedicated pet accommodation services. Dr. Charlie Hutchinson, the owner, has continued the motto of "Caring with kindness for pets and their people," emphasizing compassionate treatment.
• Experienced Leadership: Dr. Charles Hutchinson, a veterinarian and practice owner, brings extensive experience to the center, having graduated from Tufts University School of Veterinary Medicine in 1991. His background in large animal clinics also highlights a broad understanding of animal care.
• Commitment to Education: The hospital's website features a newsletter with articles on various pet health topics, such as "When to Let Your Puppy Go Outside During Winter," "Behavioral Issues a Veterinarian Can Help With," and "The Importance of Deworming for Your Pet." This indicates a strong commitment to educating clients on how to keep their pets healthy year-round through good nutrition and exercise.
• Focus on Loving Care: The "About Us" section highlights that the team "remembers that all animals and pets need to be treated with loving care in every check-up, procedure, or surgery," reinforcing a compassionate approach to animal welfare.
• Attentive Kennel Staff: For boarding and daycare, the presence of "caring and attentive kennel staff" is emphasized, aiming to ensure pets are comfortable and happy during their stay.

While some customer reviews indicate concerns regarding specific interactions, the overall mission and the stated features of the Animal Medical Center of the Upper Valley emphasize a dedication to comprehensive, kind, and educational pet care.

The primary promotional message for the Animal Medical Center of the Upper Valley centers on its identity as a "one-stop-shop for all your pet's needs." This unique offering of combining veterinary care with boarding and daycare under one roof is a significant convenience for pet owners. While specific, time-limited promotional offers like discounts on first exams (as seen with other clinics) are not explicitly detailed in publicly available information for this particular facility, the inherent value proposition lies in:

• Streamlined Pet Care: The ability to access both medical services and pet accommodations at a single location simplifies pet management for busy owners.
• Familiarity for Pets: Pets that regularly use the daycare or boarding services may feel more comfortable and less stressed during veterinary visits, as they are already familiar with the environment and staff.
• Online Information and Newsletters: The provision of informative newsletters on their website serves as an ongoing promotional tool, demonstrating expertise and offering valuable advice to current and potential clients.
• Accessibility and Communication: The option to call or stop by to set up an appointment, and a dedicated email for vet questions (info@uvvsvet.com), highlights their accessibility for client inquiries.

The long-standing presence of Upper Valley Veterinary Services, which the Animal Medical Center builds upon, also suggests a foundation of established trust and community presence in Lebanon, NH. This historical reputation, combined with the comprehensive service model, forms the core of their appeal to local pet owners.