Animal Medical and Surgical Hospital East

Animal Medical and Surgical Hospital East, located at 21910 East 71st St S, Broken Arrow, OK 74014, USA, stands as a well-established and highly regarded Pet Hospital serving the Broken Arrow community. With phone numbers (918) 355-5662 and mobile +1 918-355-5662, this facility is recognized for its commitment to providing a high standard of medical and surgical care for a diverse range of animal companions. The clinic operates with a philosophy that treats every pet as a cherished family member, ensuring compassionate and expert attention.

The atmosphere at Animal Medical and Surgical Hospital East is consistently described by clients as welcoming, clean, and comfortable. Testimonials emphasize that the "medical office is very clean and nicely decorated," contributing to a pleasant experience for both pets and their owners. The staff plays a crucial role in creating this inviting environment; clients note their friendliness, knowledge, and genuine care. The clinic fosters a sense of trust and comfort, with pets like "Pumkin Spice" becoming "very comfortable with them."

A key aspect of their environment is the personalized attention and follow-up care provided. The fact that the staff "followed up the next day to see how she was" demonstrates a deep level of concern and dedication beyond the immediate appointment. This consistent and attentive approach helps establish a familial bond between the clinic, the pets, and their owners, reinforcing the sentiment, "they treat you like family."

As its name suggests, Animal Medical and Surgical Hospital East offers a comprehensive suite of veterinary services, addressing both general medical needs and complex surgical requirements. Their broad range of services includes:

• Wellness and Preventive Care: This forms the cornerstone of their practice, encompassing routine physical examinations, age-appropriate vaccinations, robust parasite control programs (for fleas, ticks, and heartworm), and nutritional counseling. Their focus is on proactive health management to ensure pets live long, healthy lives.
• Advanced Diagnostic Services: To accurately diagnose and monitor health conditions, the hospital is equipped with various diagnostic tools. This includes in-house laboratory capabilities for rapid blood tests (CBC, chemistry panels), urinalysis, and fecal examinations. They also utilize advanced imaging techniques such as digital radiology (X-rays) for bone and organ assessment, and ultrasound for detailed soft tissue imaging, including specialties like cardiology.
• Internal Medicine: They provide comprehensive care for a wide array of internal medical conditions, including issues related to dermatology, endocrinology (hormonal disorders), and gastroenterology, among others.
• Surgical Services: As a "Surgical Hospital," they offer a full spectrum of surgical procedures. This includes routine soft tissue surgeries like spaying and neutering, tumor removals, and wound repairs. Their capabilities extend to more complex procedures, with a focus on advanced surgical monitoring, pain management, and attentive post-operative care for optimal recovery. They emphasize modern facilities for patient safety during procedures.
• Dental Care: Comprehensive dental services are provided to maintain oral health, including professional dental cleanings under anesthesia, dental X-rays, and extractions, crucial for preventing systemic health issues.
• Emergency and Urgent Care: While primarily a general practice, they handle urgent and emergency cases during their operating hours. Their ability to provide immediate care for unexpected illnesses or injuries is crucial, as demonstrated by the client who mentioned they "check for alternative assistance and medicine if not able to get seen soon and pet needs some help." For critical or after-hours emergencies, they would likely advise on referral to a 24-hour emergency veterinary facility.
• Exotic Pet Care: A notable specialization of Animal Medical and Surgical Hospital East is their expertise in treating a wide range of exotic and unusual pets, including reptiles, birds, rabbits, and ferrets. This makes them a valuable resource for owners of diverse animal companions.
• Alternative Medicine: They offer alternative therapeutic options such as acupuncture and herbal therapy, indicating a holistic approach to pet health and pain management, providing additional avenues for patient care.
• Boarding Services: Beyond medical care, the hospital also provides boarding services, offering a safe and supervised environment for pets when their owners are away.

Animal Medical and Surgical Hospital East distinguishes itself through several key features that contribute to its standing as a premier pet hospital in Broken Arrow:

• Experienced and Diverse Veterinary Team: The hospital boasts a team of highly experienced veterinarians, including Dr. Cheryl Pfeffer (with special interests in dermatology, ultrasound, endocrinology, internal medicine, orthopedics, soft tissue surgery, feline medicine, exotic pet medicine, acupuncture, and herbal therapy), Dr. Kristy Cox (talented in internal medicine and surgery, with a love for dental cleanings), and Dr. Teri Tennell Stacy (interested in surgery, reproductive medicine, and internal medicine). This collective expertise allows them to address a wide range of conditions and offer specialized treatments.
• Deep Compassion and Personalized Care: Customer reviews consistently highlight the staff's profound compassion and personalized approach. Phrases like "treat you like family" and "really connect to my animals" underscore their commitment to building strong relationships with both pets and their owners. The follow-up calls after appointments are a clear example of this dedication.
• Commitment to Patient Comfort and Recovery: The attention to detail in ensuring a pet's comfort, even after extensive procedures, such as cleaning up a pet to send them home "clean and comfortable," speaks to their comprehensive patient care philosophy.
• Transparency and Patient Advocacy: Clients appreciate that the staff "check for alternative assistance and medicine if not able to get seen soon," indicating a proactive approach to finding solutions and being understanding of a pet's immediate needs. This level of patient advocacy is highly valued.
• Modern and Clean Facility: The consistently clean and well-decorated environment contributes to a professional and inviting atmosphere, reflecting high standards of care and hygiene.
• Longevity and Community Trust: Having served the Oklahoma community since 1983 (across their locations, including Tulsa), the hospital has built a long-standing reputation for reliable and expert veterinary care. This extensive history fosters trust and loyalty among clients.

Animal Medical and Surgical Hospital East utilizes various strategies to engage with the community and promote its services:

• Established Online Presence: They maintain a professional website that provides detailed information about their services, showcases their veterinary team, and offers contact information for both their Broken Arrow and Tulsa offices. They also likely leverage online platforms for scheduling appointments and inquiries.
• Patient Testimonials: The positive reviews shared by real customers are a strong form of organic promotion. The heartfelt testimonials highlight their commitment to excellent care and client satisfaction, encouraging new clients to trust them with their pets.
• Community Involvement (Implied): As a long-standing veterinary hospital with deep roots in the community since 1983, they likely engage in local community events, educational initiatives, or partnerships with animal welfare organizations, although specific details are not provided. Their veterinarians are noted for their involvement in various veterinary organizations, further demonstrating their commitment to the profession.
• Client Education: By providing detailed explanations and follow-up care, they empower pet owners with knowledge about their pets' health, which is a form of ongoing client education and builds stronger client relationships.
• Multiple Locations (Broken Arrow and Tulsa): Having two locations (Broken Arrow and Tulsa) provides greater accessibility and convenience for a wider client base within the region.

In conclusion, Animal Medical and Surgical Hospital East in Broken Arrow, OK, functions as a highly reputable and deeply compassionate Pet Hospital. Through its clean and welcoming environment, comprehensive range of medical and surgical services (including specialized exotic pet care), experienced and empathetic staff, and commitment to transparent, personalized care, the clinic has cemented its position as a trusted partner in the health and well-being of pets for families in Broken Arrow and beyond.