Animal Hospital of Clinton-Perryville

For pet owners in Hampton, New Jersey, and the surrounding Clinton-Perryville area, the Animal Hospital of Clinton-Perryville, located at 58 NJ-173, Hampton, NJ 08827, presents itself as a local option within the 'Pet Hospital' category. Based on recent customer reviews, the experiences at this veterinary facility appear to be somewhat varied, with notable praise for the expertise and compassion of Dr. Ross, but also significant concerns raised regarding staff friendliness, communication during critical times, and the perceived cost of services.

One customer offers a highly positive account of their experience with Dr. Ross, describing his care as "outstanding" and highlighting his genuine concern, enthusiasm, and expertise. This reviewer emphasizes that Dr. Ross prioritizes the health and well-being of the pet without imposing high rates or unnecessary treatments. The personal touch, including follow-up calls initiated out of kindness, is also commended. This long-term client recounts Dr. Ross's compassionate care for their dog until her passing and their subsequent return with a new puppy, affirming his consistent excellence as a veterinarian. Furthermore, this reviewer notes that Dr. Ross's positive demeanor extends to his staff, making them equally enjoyable to interact with and genuinely caring.

However, another customer shares a starkly contrasting and deeply negative experience, particularly concerning the handling of their teacup yorkie's cancer diagnosis and subsequent care. This reviewer, whose family's animals had been long-time patients of the hospital, expresses extreme disappointment with Dr. Ross's communication and availability during a crucial time when their pet needed him most. They report difficulties in getting in touch with him after their yorkie underwent surgery to remove a mass. This lack of accessibility during a stressful period for the family is a significant point of concern.

Adding to this negative experience, the same reviewer describes the front desk staff as "not friendly at all" and insensitive to their emotional distress during their pet's illness. This lack of empathy from the administrative staff further compounded the family's difficulties. Following these issues, the reviewer promptly switched their yorkie and a kitten to a different veterinary practice. Even after informing the Animal Hospital of Clinton-Perryville about the change in vets, they continued to receive email reminders to schedule appointments for their deceased yorkie, and their request to stop these reminders was met with an unsympathetic response. This suggests potential issues with their communication and record-keeping systems.

Furthermore, this critical review raises concerns about the cost of services at the Animal Hospital of Clinton-Perryville, describing them as "over the top expensive" and alleging a lack of consideration for clients who may struggle with affordability. The reviewer claims that the hospital charges for "every little thing possible." This perception of high costs and a lack of financial empathy is a significant factor for local users to consider when choosing a veterinary provider.

Interestingly, within the negative review, there is a single positive comment directed towards a specific staff member named Rena, who is described as "the best." This suggests that while some staff interactions were negative, there may be other team members who provide a more positive experience.

Based on these reviews, the environment of the Animal Hospital of Clinton-Perryville appears to be a point of contention. While one long-term client describes a positive experience with both Dr. Ross and the staff, suggesting a caring and enjoyable atmosphere, another recent client experienced the front desk staff as unfriendly and uncaring during a very emotional time. This discrepancy indicates a potential inconsistency in the overall environment and customer service provided by the clinic.

The services offered at the Animal Hospital of Clinton-Perryville likely include general veterinary care such as diagnostics, surgery (as indicated by the tumor removal), vaccinations, and treatment for illnesses. The positive review mentions Dr. Ross's expertise in caring for a dog until her passing and then for a new puppy, suggesting a range of services for different life stages. However, the negative review highlights potential issues with follow-up care and communication, particularly in critical situations like cancer treatment.

Features of the Animal Hospital of Clinton-Perryville, as perceived by customers, include the expertise and compassion of Dr. Ross, who is praised for prioritizing pet health without unnecessary costs and for his personal touch. However, potential drawbacks include concerns about the friendliness and empathy of the front desk staff, difficulties in communication with Dr. Ross during crucial times, and the perception of the clinic's services being overly expensive with a lack of financial consideration for clients.

Currently, the provided reviews do not contain any information regarding specific promotional offers or discounts at the Animal Hospital of Clinton-Perryville. For local users interested in learning about their pricing structure, payment options, or any potential new client specials or wellness plans, it is recommended to contact the hospital directly at (908) 735-7213 or +1 908-735-7213. They may be able to provide detailed information about their services and associated costs during a phone inquiry.

In conclusion, the Animal Hospital of Clinton-Perryville in Hampton, NJ, presents a mixed picture based on the available customer reviews. While Dr. Ross is lauded for his expertise, compassion, and patient-focused approach, significant concerns have been raised regarding the friendliness and empathy of the front desk staff, communication challenges during critical illness, and the perceived high cost of services. Local pet owners considering this 'Pet Hospital' should weigh these contrasting experiences and potentially seek further information directly from the clinic to determine if it aligns with their needs and expectations.