Animal Hospital-Newton Conover

Publicly posting as I was looking for a new vet and was reading the reviews… please read each of the reviews (the bad) really read the unprofessional and unpleasant responses these people were given. Excuse after excuse!! You may have a great review this time but if your luck changes be aware of how this vet will respond to you. I can’t imagine these sweet fur babies parents and what they have went through just to be ridiculed with excuses. So unprofessional I would NEVER take any animal I love here!!! Pathetic!! Also don’t call your self a hospital you are a veterinarian office who takes appointments and doesn’t operate 24/7 and obviously by your responses are not staffed to handle the patients under your care now. I have a friend that had a dog needing to be seen immediately for an emergency who is an established patient there and she was told they couldn’t get her fur baby in for 3 days… just so sad.

We take all 5 pets here. We absolutely love the care they get. Everyone is always so polite and willing to explain everything. They are not pushy and always willing to work with us.

Final response to owner: The Amount of energy needed to refute absurdity is an order of magnitude bigger than to produce it- When my dog Chloe was very sick, could not stand and was urinating on herself, I called this Vets office which at the time was where I was taking all my dogs to. At the time I called them she was still able to stand on her own but Deteriorated very quickly from the time I called and when she was supposed to go in for the appointment. I called them 3 different times to say this was an emergency and could we please bring her in early? My husband called 3 times and told them the same thing and each time we were both told "You can bring her early but you will probably just have to sit out in your car an wait for your appointment time anyway". I was in absolute shock, I could not believe what they were saying, when in fact they have it stated in a recording when your on hold to let them know if its an emergency. We were absolutely heartbroken and after we finally got her into the appointment we were told that her kidney/bladder were failing- I okayed her to stay for a couple of days to try and see if giving her fluids would help but at the end the Vet called and told us that she wasn't getting better and would have to be put down, I was at work so I could not get to the vets office right then, the Vet then told me she could put her down right then and I didn't need to be there for it. I couldn't even fathom what had just came out of this woman's mouth, like I would actually agree to my dog to be euthanized with a complete stranger and no one around her to comfort her before passing. I told her no and that I would call my husband, he then went to the Vets office with our 3 boys to say good bye to her. After Chloe was put down I started looking for another Vets office. The Vet who was there and who put Chloe down was not Dr.Seacreast but another Doctor, I believe Seacreast had that day off. I do not recommend this Animal hospital to anyone, the vet who was covering did not have any empathy or compassion for what I or my family were going through having to put our family pet down and the receptionist could have cared less that our dog was suffering and dying, she couldn't be bothered to try and get us in any earlier than our appointment time. It felt like they didn't care about our dog or that we had just lost one of our family members. We found another Veterinary hospital that isn't under staffed and that will try their absolute best to fit you in if its an emergency. The picture below is the last picture I have of Chloe and she is in a room at this Animal Hospital with our boys saying their last good byes. Response to the Owner: That's so great that you have hired all new employees after 3 years and hopefully you can gain back the trust of the pet owners that went to this facility in the past and the ones that continue to trust Dr. Seachrist with their pets. I made it a point to clarify that Dr. Seachrist was not the one we saw and had a absolutely horrifying experience with. I feel she genuinely cares for the animals in her charge. And yes we did take our Cane Corso Ruca who is reactive and has fear aggression there for a brief time and then we got a wake up call when the vet who saw her for her yearly visit proceeded to give her a shot and then charge us the full amount for the visit, blood work and all- which was never taken. So we decided after that we would take her and our other dog to a place that was better suited for their needs. I'm very glad that the vet who saw Ruca that day no longer works there and hopefully with the massive turn over in employees you can find the right people that have empathy and compassion for the animals and families that are brought to your facility for care. Truly wish you the best of luck with all your endeavors and I hope that with the new ownership that all your employees are properly vetted so what happened to our family in 2020 with Chloe and just last year with Ruca will not happen to anyone at your Animal hospital again.

On January 5th our lovely dog Sookie who was 16 years old was put down d/t her rapid decline in condition. It was exacerbated by a medication that causes seizures which was given to her days before for her pain. Since the start of it she had MULTIPLE seizures. We stopped the medicine on our own since the vet doesn’t have an after hours line to talk to anyone and we were scared. I’m writing this because when my dad went to talk to the vet to let them know Sookie passed away the day after and to ask questions about the medication (I mean obviously) the Veterinarian (Dr. Michaelene M. Sechrist) got extremely defensive and rude with my dad. Was not compassionate nor did she care about the passing of Sookie who had been there all her life. She handled the situation very unprofessionally. I’m very upset at the lack of education that was provided about this medicine because had we known we wouldn’t have given it to her and made her suffer. It takes a few minutes to educate someone about meds or even next steps. I don’t recommend this place. They treat you good while they have your money but disregard you once your dog passes! 0/10 I’m not impressed at all.

This is the best vet I've ever been too the doctor and staff are very respectful and honest and nice very clean facility and they tell you exactly what you need for each visit for your animal and they are very noligable give any information you may need for your pet i love this veterinarian hospital of Newton NC ❤️🥰😇🙏