Animal Health Associates

This vet office is probably the most rudest people I have ever met. Day 1, I called to make an appointment for Tinkerbell." There was no name. Okay. So I said the full and last name of my account. Still no, then Tammy got rude, and I had to repeat myself with what's going on with my cat. Technically, I have learned this vet office does not listen AT ALL even when we updated our info way back in August with our kitties name, and they definitely did not listen to our concerns. Anyways back to this story, I took Tinkerbell (Ariel) to the vet office. We saw Dr. Alana Wenban. Did lab work and a test. Ariel has UTI and hyperthyroidism and maybe a little bit of diabetes but not sure. That her bladder was also small. Gave us medicine for her. Her body was completely soaked with rubbing alcohol which should not have been the case. It should be a little bit on there. Ariel wasn't drinking water at the vet's office.I even asked if it thats serious to put her down, and the vet said no, she is fine. Ok, so I took ariel back home. She was fine until she fell at home in the kitchen, but she was able to walk. My husband and I were out for a few hours, not even 2. We went home and found Ariel not responding. Called emergency vet, and he said she is gone. So my husband and I took her body the next day to the vet's office. That same Tammy was there and she was even ruder that day. Obviously we was grieving and upset, I wasn't even rude to Tammy and didn't even mention that phone call we had. I told her I wanted to make a complaint about the vet who saw Ariel. Tammy started in and having a tone. I had to walk out then came back. That sick heartless person named Tammy shouldn't be working with the public, and the fact that Tammy was so rude when we brought our dead cat in makes me sick to my stomach. Show compassion. Anyways we requested her fur when they did cremation. My husband and I talked to the owner Alex on the phone and asked him questions. Didn't feel like our questions were answered and that Ariel died of a blood clot. Few days later my husband picked up her ashes, the front desk was even rude to him. We also got her files, and I was reading through them and I was so disgusted on what I was reading. Then her heartbeat was abnormal like, really. And they lied on the notes when we took her to her wellness checkup, saying that we didn't have health concerns. Oh yes we did. Her fur was one of them because it wasn't as soft as it was in the past. So my husband and I decided to change vets, and they are giving us a hard time with that and is so rude. I'll be calling the state and reporting this vet's office. We were a client of this vet's office since December of 2020 and this is how they treat people. We also never got her fur back like we requested.

One of the best Vet places we’ve used. We had to put our family dog of 15 years down and the vet came to our place and was very gracious. I would highly recommend them.

This is the best vet I have ever had for my dogs and our farm animals! Dr. Martin and Dr. Imlay are very thorough, kind, and explain things very well. The staff is also top notch!

We have had nothing but great experiences with this place. Have had a few emergencies after hours and Dr. Imlay was great and helped us out either on the phone or in the office. We have been with Animal health for over 20 years and are very satisfied with the services for both of our dogs.

So my dog had imha and passed away and this was never found out in the wellness exam. So for this I'll not be taking any of my animals there . Also was told I refused labs on blood work and I know this is a big fat lie. They showed no sympathy when they knew my dog was terminally ill. I'll be going to pols the best vet around.