Animal Focus Vet - Marks

When searching for a "Pet Hospital" that provides comprehensive care for your beloved animals in Henderson, Nevada, Animal Focus Vet - Marks, located at 509 Marks St, is one of the options available. This veterinary care facility offers a range of services, as indicated by some customer experiences shared online.

According to one reviewer, Animal Focus Vet on Marks has been a trusted provider for their pup Chanel's veterinary needs. Over the years, Chanel has received various services, including vaccinations, nail trims, tooth extractions, spaying, and even emergency care related to a chocolate ingestion incident. This customer highlights the caring nature of the staff, veterinary technicians, and veterinarians, emphasizing that they treated Chanel as if she were their own. The reviewer expresses high satisfaction with the services received and recommends Animal Focus Vet - Marks to others seeking veterinary care.

However, it's crucial to consider all available feedback to gain a balanced understanding of any veterinary care provider. Another customer shared a deeply concerning experience involving their mother's cat, who was taken to Animal Focus Vet - Marks for an emergency visit on a Saturday. This review details a situation where the owner allegedly agreed to services exceeding her financial capacity, resulting in the clinic reportedly holding the cat until a $6000 payment was made. The account further describes an incident where the clinic's office cat allegedly scratched and bit the owner when she attempted to pick up her pet, with a receptionist reportedly suggesting she contact a lawyer and mentioning the clinic's insurance. The reviewer states that the clinic refused to allow the owner to see her cat at that time.

The following day, when the reviewer visited the clinic to assist their mother, they described the environment as potentially hazardous, noting a soaking wet floor that was allegedly left unmopped. They expressed concern about the safety of individuals in the waiting area, including a person on crutches with a puppy, who reportedly walked on the wet and subsequently dirty floor. This observation raises questions about the clinic's attention to maintaining a safe and clean environment for both pets and their owners.

The reviewer further recounts their attempt to see the cat to verify the procedures performed. They allege that the veterinarian seemed unaware that teeth had been extracted, and they described the cat as having blood on her face and matted fur. The initial reason for the emergency visit was reportedly for an anal gland surgery, but the reviewer claims that dental procedures were added last minute, allegedly increasing the bill. A significant point of contention was a reported $1500 charge for transport fees.

According to this account, the doctor allegedly refused to speak with the owner or the reviewer to explain the surgery or the cat's recovery, despite the substantial $6000 fee being demanded. The reviewer states that the assistant was also reportedly unaware of the specific surgeries performed. The emotional distress of the situation was heightened by the fact that the cat belonged to the reviewer's grandmother, who had recently passed away, and the owner feared losing her pet due to the inability to pay the full amount within ten days. The reviewer claims that the clinic allegedly refused a payment plan, considering the cat their property and threatening to deem it abandoned if payment was not received.

The distress caused by this experience reportedly led the reviewer to seek emergency room treatment due to illness and anxiety. They also mentioned contacting numerous other veterinary clinics, the humane society, 211, 311, lawyers, and the police, stating that other veterinarians found the clinic's alleged actions of withholding a pet for payment to be highly unusual. The reviewer also claims to have read other reviews suggesting similar issues with the clinic's billing practices and urged others to be cautious.

Given the significant disparity in these two customer experiences, it is challenging to provide a definitive objective introduction to Animal Focus Vet - Marks. While one reviewer praises the caring staff and quality of service received over multiple visits and for various procedures, the other account raises serious concerns about transparency in billing, communication, the condition of the animal post-surgery, and the clinic's policies regarding payment and the return of a pet. The latter review also suggests potential issues with the safety and cleanliness of the clinic environment.

For local users seeking a "Pet Hospital" in Henderson, NV, it is advisable to consider all available information and perhaps conduct further research or seek additional opinions before making a decision about their pet's care. Visiting the clinic in person to assess the environment and to discuss their pet's specific needs and the associated costs may also be a prudent step. Contacting Animal Focus Vet - Marks directly at (702) 675-3800 or +1 702-675-3800 to inquire about their services, policies, and to address any concerns based on the available reviews is recommended. As no specific promotional information was provided in the reviews, direct inquiry would be necessary to learn about any current offers.