Animal Care Center of Polaris

They all are the best there. I live in Orient and still drive all the way to Polaris because they’re so wonderful. They work with Ohio Rescue in other rescue groups. They do wonderful work for these groups by offering discounts for these groups. We got Abbey from Ohio Rescue and this was the vet office assigned to her. She had a lot of health issues and they were with us the whole way. Again kind wonderful people who do their due diligence to make sure your animal is healthy and happy.

I've been taking my dogs here for 7 years since they've been born as the group that I rescued them from used this vet. Over that time this office has changed management I think three times if not four and every time it has gone downhill from there. The staff has gotten to be extremely rude and entitled and even though they have made mistakes they have made me and my animals suffer because of it. It is always a hassle to try to get my dog's prescriptions filled and has been so for about the last 2 years. Either there is no doctor around to do it or they forget to do it and we have to stand there and wait for them to do it at another time and recently I had my dog in as they told me she needed service and when I got there they told me she had nothing to do so I ended up getting my prescriptions and leaving. Turns out they were supposed to at least give her a blood test so that I could continue to get my prescriptions but then they told me the next time I wanted it filled that I had to bring her back in for a blood test. Here's the problem I'm a single parent with a very busy job so the only time I can come in again since I already took off to bring her in was nights and weekends when they are either not open or don't have a doctor to be able to give her the blood test. I set up the blood test at the first available Saturday but they would not give me a temporary prescription fill until they had someone available on a Saturday to meet with us. Instead of being accommodating or even kind at all they were extremely rude made me so upset I cried because I just want to take care of my dog properly and they don't seem to give a hoot that my dog would not be able to have her medicine during the interim. This is the second time they were extremely rude the last time they actually hung up on me. I work in sales and customer service and the way that they treated me after being there for 7 years was completely rude and unacceptable I will never recommend this vet to anyone and I would tell anyone to run away fast there are plenty of other vets who are much more kind and for that matter have doctors available when you need them.

The staff here is excellent. All the that texts are amazing with the animals and I could not be happier with their service. They treat my dogs like they are the only two dogs in the office and I see that they do that for everyone that comes in. The staff knows the dog's names by heart and many times the dogs are happy to see them which of course is rare because they're at the vet's office.

Wondeful- this team is wonderful. My pup is allergic to basically everything and they are so considerate w treats that work for her. Knowledgeable team that take time w your animal to truly understand what's going on. Creative solutioning and payment plans. Really recommend for vet services.

I am a veterinary professional who brings my animals to this vet. Every single time I have gone here SOMETHING has been messed up. I am a very patient person, and I understand that things happen. People are people not computers. Vet staff deserves respect. I brought them doughnuts. But I finally have reached a point where I have to say something. 1) vaccines have been entered incorrectly triggering reminders that were saying my animal needed booster when the series was completed. If I didn't know what the booster series was supposed to be I would have brought my animal back in for a vaccine that was unneeded. 2) I paid twice for something and was not told until the NEXT TIME I CAME IN. Then they acted like I owed them money until I pulled up my statement balance. This happened in front of other clients which was embarrassing and handled in an unprofessional way. I was treated like I did something wrong. When staff was lacking communication 3) The time they did not invoice me for something and I had to realize it myself and have them correct it which is when they charged me twice. As a member of the veterinary community please do better.