Allegheny North Veterinary: Lisa A Macom DVM

Welcome to Allegheny North Veterinary, located at 954 Perry Hwy, Pittsburgh, PA 15237, USA. As a valued member of the Pet Hospital category, Allegheny North Veterinary, under the direction of Lisa A Macom DVM, provides a range of veterinary services and care for your animal companions. You can contact them at (412) 364-5511 or their mobile number +1 412-364-5511.

Allegheny North Veterinary aims to be a trusted partner in the health and well-being of your pets. While specific details about the hospital's environment and promotional offers are not extensively available online, we can glean insights into their services and features from the provided customer reviews.

Environment: Information regarding the specific physical environment of Allegheny North Veterinary is limited. However, based on the positive customer review, it appears they prioritize creating a comfortable and private space for sensitive situations. The review mentions being guided through the back directly into an exam room when dealing with the loss of a pet, suggesting a thoughtful approach to providing a quiet and immediate space for grieving owners and their animals during difficult times. This indicates a level of consideration for the emotional needs of pet owners alongside the medical needs of their pets.

Services Offered: While a comprehensive list of services isn't provided in the available information, we can infer some of the services offered based on the customer experiences:

• General Veterinary Care: The presence of Dr. Lisa A Macom DVM and other doctors suggests that Allegheny North Veterinary provides general medical care for pets, addressing illnesses and injuries.
• End-of-Life Care and Euthanasia: The deeply positive review highlights the compassionate and professional handling of a pet's passing. This indicates that Allegheny North Veterinary offers end-of-life care, including euthanasia services, with a strong emphasis on empathy and support for the grieving owners. The detail of being taken directly to an exam room suggests a private and sensitive approach to this difficult process.
• Diagnostic Services: While not explicitly mentioned, it is reasonable to assume that a veterinary practice would offer diagnostic services necessary for assessing a pet's health, which could include examinations, laboratory tests, and imaging as needed.
• Prescriptions and Medications: As a veterinary practice, Allegheny North Veterinary would likely provide necessary medications and prescriptions for the treatment of various conditions.

Features and Benefits: Based on the customer reviews, we can identify some potential features and benefits of choosing Allegheny North Veterinary:

• Compassionate and Empathetic Care: The overwhelmingly positive feedback regarding the handling of a pet's death underscores a significant feature of this practice: their commitment to empathy and compassion, especially during emotionally challenging times. The sympathy card signed by the entire staff further exemplifies this caring approach.
• Professionalism of Doctors: The second review, despite its criticism of the front desk, explicitly praises the doctors as "very good and caring." This suggests that the veterinary medical expertise and the doctors' bedside manner are strong points of this practice.
• Attention to Detail and Concern: The positive review mentions an "amazing level of detail, concern, and love" shown by the staff, indicating a commitment to thorough and attentive care for both the pet and the owner.
• Potentially Personalized Care: The willingness to accommodate a sensitive situation by providing immediate access to a private exam room suggests a degree of personalized attention to the needs of individual clients and their pets.

Promotional Information: Currently, there is no specific promotional information available in the provided text. Local users interested in learning about any special offers, new client discounts, or wellness plans should contact Allegheny North Veterinary directly at (412) 364-5511 or +1 412-364-5511. They may also have information available on their website or social media channels, if they maintain an online presence.

Customer Feedback Analysis: The two customer reviews offer contrasting perspectives on different aspects of Allegheny North Veterinary. The first review is exceptionally positive, focusing on the compassionate and professional handling of a very difficult situation – the loss of a pet. The level of care and empathy described, including the thoughtful gesture of a sympathy card, speaks volumes about the practice's commitment to supporting pet owners through all stages of their pet's life, including the very end.

However, the second review raises a significant concern regarding the professionalism and demeanor of the front desk staff. The reviewer describes being "snapped at" when asking about billing or policies and characterizes the front desk as "rude and uncaring." This negative feedback regarding the administrative and initial point of contact is a serious consideration for potential new clients. The reviewer explicitly advises new clients to seek care elsewhere due to this issue, despite acknowledging the competence and caring nature of the veterinarians.

Objective Summary: Allegheny North Veterinary, led by Lisa A Macom DVM, appears to be a veterinary practice that prioritizes compassionate care, particularly in sensitive situations like the loss of a pet. The veterinarians are praised for their skill and caring attitude. However, there is a significant concern raised in one of the reviews regarding the unprofessionalism and rudeness of the front desk staff, which could negatively impact the overall client experience, especially for new clients. Potential clients should weigh the positive feedback regarding the medical care and empathy against the negative feedback concerning the front office communication.

For local users in Pittsburgh seeking veterinary care, Allegheny North Veterinary presents a practice where the veterinarians are considered caring and competent, and where exceptional empathy is shown during difficult times such as the loss of a pet. However, prospective clients should be aware of the reported issues with the front desk staff's professionalism and consider this aspect when making their decision. It might be beneficial to contact the clinic directly to form your own impression of their administrative staff and to inquire about the full range of services they offer.