Alabama Spay Neuter Clinic Inc

My experience with them was terrible. They rescheduled my appointment over the phone once and I was completely okay with that. On the rescheduled day I sat in line for almost an hour to drop my cat off and my partner had to get off of work 2 hours early to pick him up. At pick up time I got a call saying they just couldn’t get to his surgery today. They offered to throw in a free microchip if I rescheduled a second time, but they could not guarantee that they could get to his surgery that day either. They did give me a refund, but that doesn’t make up for all of the time my partner and I wasted taking our cat to and from the appointment. An appointment should guarantee a surgery. My cat was also terrified when picked up and making sounds that he has never made before. I don’t know what conditions the cats are kept in while there, but my cat should not have been as scared as he was. The women who I spoke to over the phone told me “I am not the one to get mad at, I don’t perform the surgery” and that rubbed me the wrong way. If you are the person delivering disappointing news, you need to be okay with taking responsibility for it. Even if it is “not your fault” it is your job.

Great staff and service ,been here a couple times,the Chick-fil-A of Veterinarian drive-thru experience !! A little hint whatever time they tell you to be here arrive 15 mins earlier

Things have definitely changed there since the last time I took my cat there. They used to give you pain medication for your pet which that was included in the total price. Now it’s an additional $30. It’s like an assembly line and next time I’ll take my pet to a regular Veterinary office. We used to go inside and one lady would explain everything. Now you don’t get out of your car and people are shoving papers at you which should have already been taken care of because I filled the forms out online. Then when I pick them up they didn’t include pain medication??

THIS IS THE MOST UNPROFESSIONAL BUSINESS IVE EVER SEEN! I wouldn’t recommend this place to anyone. From the beginning this place didn’t seem right as it was terribly organized. We took our cat to get neutered and later on at pickup as we’re in the line we received a call saying our cat was never fixed due to them being short a doctor and staff callouts. From the beginning to seems they overly booked with cars running down the road for drop off. They don’t even have the curiosity to call and tell you your cat can’t be fixed due to their own business problems. Instead they decide to leave our cat in a cage ALL day for 8 hours in distress with no call. This is extremely unprofessional! When picking up our cat he was in terrible distress with his heart racing, awfully shedding, and drooling from the mouth. When asking them why we didn’t receive a call or text they respond with “ well I just got here at 1:30 so I couldn’t tell you…” with the worst attitude possible and non caring. Overall we should have received a call hours before saying he can be picked up and they can’t so the procedure. Safe to save we decided to go to another vet . IF I COULD TURN IN SOMETHING FOR THIS PLACE TO BE SHUT DOWN I WOULD.

Very friendly and very professional. They know how to take care of your cats for sure. I highly recommend their services!