Adcock Nancy DVM

Pet Hospital Oklahoma Okmulgee County Henryetta South B Street

1404 S B St, Henryetta, OK 74437, USA

1.0

I called for my 3yr old female tuxedo cat Chewie's behavioral issue. She has been missing the litter box to punish her brother Frybread after a disagreement, choosing instead to mess in his bed and hammock. We explained this to the staff member in Henrietta, as well as our intention to put her on kitty prosac for a few weeks and re-introduce them to each other with calmer attitudes, which was agreed with by the staff worker. As a precaution Chewie would get a physical with urinalysis and blood work to rule out any medical issues. Chewie came through with flying colors, and the vet's office agreed that a prescription solution would be the next logical step, and told us they would authorize the prescription when they received the request. We ordered it within the hour. FIVE DAYS LATER, the prescription service still had not gotten a response from multiple authorization requests sent to the vet's office. When I called the office to find out what the problem was, the office worker told me that the vet decided that instead of the agreed upon plan, she wanted us to instead try diet modifications and homeopathic remedies. I tried multiple times to get an explanation from the vet. She refused to take or return my calls. I finally accepted the truth - THEY GOT THEIR MONEY AND WERE DONE WITH ME. Silver lining though. I FOUND A GOOD VETERANARIAN. South Tulsa is the home of KINDNESS ANIMAL HOSPITAL, where the vet actually came out to talk to me IN PERSON and in detail.

Frank Meadows

Overview

(918) 652-4588

Pet Hospital

State

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Welcome to Adcock Nancy DVM

Adcock Nancy DVM, situated at 1404 S B St, Henryetta, OK 74437, USA, functions as a "Pet Hospital" serving the local community with veterinary care services. This clinic provides essential health services for pets, aiming to address various animal health concerns, from routine diagnostics to behavioral issues. For direct contact, the clinic can be reached at (918) 652-4588 or via mobile at +1 918-652-4588.

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Environment and Setting of the Clinic

The provided information suggests that Adcock Nancy DVM operates from a conventional veterinary office. While specific details about the interior design or layout are not available, the phrase "the vet's office" implies a standard clinic environment. This would typically include a reception area for client intake, dedicated examination rooms for pet assessments, and potentially an in-house laboratory for quick diagnostic testing. As a "Pet Hospital," it is expected to maintain a clean, organized, and professional setting to facilitate veterinary consultations and basic procedures. The interactions described in the review, such as explaining a pet's behavioral issue to a staff member and conducting a physical exam with diagnostics, indicate a functional space designed for direct client-pet-veterinarian interactions during appointments.

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Overview of Veterinary Services

Adcock Nancy DVM provides various veterinary services, with a focus on diagnostic evaluations and general health management. Based on the client's experience, the clinic offers the following key services:

Behavioral Consultations: The clinic engages in discussions with pet owners regarding their pets' behavioral problems. The specific case of "Chewie's behavioral issue" (litter box accidents due to a disagreement with another cat) highlights their willingness to address and provide input on complex pet behaviors.
Comprehensive Physical Examinations: As a fundamental part of veterinary care, physical examinations are conducted to assess a pet's overall health. Chewie underwent a physical exam as a precautionary measure to rule out any underlying medical causes for her behavioral changes.
Diagnostic Testing: The clinic utilizes various diagnostic tools to gain insights into a pet's health status. These include:
- Urinalysis: A urinalysis was performed on Chewie, indicating the clinic's capability to analyze urine samples for abnormalities that could point to medical conditions.
- Blood Work: Blood tests are also part of their diagnostic offerings, providing crucial information about a pet's internal health, as demonstrated by the blood work conducted for Chewie.
Prescription Management: The clinic has the ability to prescribe necessary medications for pets. However, the client's review suggests that there might be delays in the process of authorizing prescriptions with external services, as multiple requests from a prescription service went unanswered for five days. This aspect of service delivery, particularly communication with third-party pharmacies, appears to be an area where clients might experience challenges.
General Health Advice and Treatment Planning: The clinic offers advice on potential treatment plans and approaches for various pet health concerns. This includes initial agreements on courses of action, such as considering prescription solutions for behavioral issues, alongside alternative suggestions like diet modifications and homeopathic remedies.

While the provided review focuses on a specific case of behavioral issues and subsequent communication, as a general "Pet Hospital," Adcock Nancy DVM would also typically provide other standard veterinary services. These may include routine vaccinations, preventative care, and treatments for common illnesses, although these are not explicitly detailed in the available information.

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Operational Features and Client Experience

The client's detailed review offers significant insights into the operational characteristics and client interaction style at Adcock Nancy DVM:

Initial Engagement and Plan Formulation: The clinic's staff are involved in the initial intake, listening to client concerns and discussing potential treatment strategies. An initial plan, including diagnostic tests and a prescription solution, was mutually agreed upon.
Diagnostic Efficiency: The clinic appears to be efficient in conducting necessary diagnostic tests like urinalysis and blood work promptly, as Chewie "came through with flying colors," suggesting a quick turnaround for results.
Post-Consultation Communication Challenges: A significant concern highlighted by the client is the breakdown in post-consultation communication. Despite initial agreement on a prescription solution, the plan was reportedly changed without direct communication from the veterinarian. The client's repeated attempts to contact the vet went unanswered, leading to a perception of a lack of follow-through once services were rendered and payment received.
Shift in Treatment Recommendation: The change from an agreed-upon prescription to diet modifications and homeopathic remedies, communicated via an office worker rather than the vet directly, was a point of contention for the client. This highlights a potential inconsistency in treatment recommendations or communication protocols.
Veterinarian Accessibility: The client's inability to speak directly with Dr. Nancy Adcock despite multiple attempts suggests a potential challenge in accessing the veterinarian for detailed explanations or follow-up discussions, which can be crucial for complex cases or changes in treatment plans.

The review strongly suggests that while the clinic performs diagnostics, there might be areas for improvement in consistent communication with clients, especially regarding changes in treatment plans or follow-up on prescription authorizations. Client satisfaction can be heavily influenced by clear, direct, and consistent communication from the veterinary team.

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Promotional Information and Client Sentiment

Based solely on the provided customer review, the promotional narrative for Adcock Nancy DVM is unfortunately impacted by a negative client experience. While the clinic's objective is to provide veterinary care, the specific review conveys a sense of frustration and dissatisfaction regarding communication and perceived lack of commitment to the initially agreed-upon care plan. The client's concluding remarks, "THEY GOT THEIR MONEY AND WERE DONE WITH ME" and their positive experience at a different facility ("I FOUND A GOOD VETERANARIAN. South Tulsa is the home of KINDNESS ANIMAL HOSPITAL, where the vet actually came out to talk to me IN PERSON and in detail"), serve as a stark, unsolicited comparison that works against the promotion of Adcock Nancy DVM. For the clinic to effectively promote itself, addressing the issues highlighted in such feedback would be critical:

Enhancing Veterinarian-Client Communication: Proactively ensuring the veterinarian is accessible for discussions and explanation of treatment plans, especially when changes occur.
Improving Prescription Authorization Process: Streamlining communication with external pharmacies to prevent delays and ensure timely access to necessary medications.
Consistency in Care Plans: Maintaining clear and consistent communication regarding agreed-upon treatment strategies and any modifications.

In the "Pet Hospital" category, trust, transparency, and consistent support are paramount for building lasting client relationships. The available information primarily highlights areas where a client experienced a breakdown in these crucial aspects.