Old Cutler Animal Clinic

I’ve had great experiences here and quick service. My puppy received all his vaccines and later we went back when he had an ear infection. Dr Keiko is very thorough in her assessments making sure you have all the information and even checked in on him to make sure he improved. She’s very caring and kind! She also reminded me about heat stroke and how quickly my black dog can overheat in these temperatures.

Well it started off shaky because when I got there no one had penciled my appointment in, so that was frustrating as I made the appointment 3 weeks prior. However they did their best to accommodate and managed to schedule me the next day. The staff is very friendly, my cat got groomed and shaved and I as well as my cat were very pleased. Definitely recommend.

Where do I begin!?!? I’ve been taking my dog here for years and somehow, they lost my dogs records. Now I have no record of past bloodwork, vaccines, even SURGERIES!!! Don’t get me started on the attitude I get from the girls at the front desk, Ali and Liz. Lazy, insensitive and incompetent. They need to be fired and go work in an underground tunnel away from everyone. Now there’s a new vet Dr. Kako who is stepping in while Dr. Harris is on medical leave. She gave me the runaround and delayed a simple procedure while her condition got worse. I went to a different vet after I got tired of waiting on a phone call with an estimate/POA and they took my dog in the same day and did the procedure….without having to do the extra testing that Dr. Kako was holding me up for. I will NEVER take my dog here again.

I came to the office today for my dogs ear infection and the lady’s in the front desk were very helpful and gave necessary information. There was one older lady with glasses and was VERY rude, she did not even want to answer my questions and told her employees to have me leave whilst I asked questions about how to manage my dogs problem. It was frustrating being treated like this for simply caring about my pet as they should as well. The ladies in the front desk they were only professional people and made my pet and I feel comfortable.

Your typical lazy, outdated (in terms of how they practice veterinary) and overpriced animal clinic. I took my corgi there yesterday for a broken due claw (didn’t go to my regular vet because I recently moved and he is now a bit far from me; BIG mistake but lesson learned): The Dr. at this Old Cutler clinic wanted to put my dog under full anesthesia to cut his nail, thankfully I did the right thing and said NO, please be aware that full anesthesia should be done only when extremely necessary, not for things like removing a nail, you are putting your pet in danger. I walked out of that place, they charged me $45 for a visit that was less than 10min and where there wasn’t even a full examination on my dog’s nail. Today we went to my amazing vet and in a matter of 20 min they solved the problem, they actually LOOKED at my dog’s nail, noticed it was broken right at the base so they applied local anesthesia and cut his nail, bandage the area, gave me some antibiotics and that was all. It honestly makes me so mad that places like Old Cutler clinic just take advantage of you and your love for your animal, for them it’s just about the ESTIMATE of the bill and how much they can make out of you. So sad.